Author Archives: Basement Carer

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We love customer feedback!

Here at the Basement Sump and Pump Co we take great pleasure in providing a great service for our clients. After every “Clean and Check” basement pump service we offer clients the opportunity to give us feedback to help us improve further.

Below is just a small sample of some of the feedback we receive.



Why not become one our satisfied customers?

To become on of the many satisfied Basement Sump and Pump Co customers give us a call on 0800 019 9949 or drop us an eMail at info@basementcare.co.uk – We look forward to helping you!


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How much dirt and grime in a year?

When our engineers take a pump out to clean most of our customers are shocked at just how much dirt and build up of scales can happen over a year between “Clean and Checks”.

As the photo here shows, this pump  had a service only a year ago and in that time the basement pump has given faithful service behind the scenes to keep the basement dry. However, the years hard work has taken it’s toll and dirt and scale deposits can lead to problems with the pump.

To some people the basement pump is a fit and forget item and only remember their faithful hardworking friend when it breaks down and the basement becomes damp. Remember, out of sight shouldn’t mean out of mind don’t forget how hard it works for you! Treat it to a “Clean and Check” today!

Arranging a sump and pump service is easy!

To have your basement sump and pump unit serviced simply call 0800 019 9949 or complete our on-line service request form and we’ll contact you to arrange a convenient time for your pump to be serviced. What could be easier?


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Don’t forget to have your basement pump serviced!

We all tend to forget how hard electrical equipment works whilst it’s working, but when the unthinkable happens and it breaks down we start to panic! Just think if your boiler broke down in the dead of winter! 

Your basement sump and pump unit is is no different, as limescale builds up on and around the pump and in the sump this can cause the pump to operate at reduced efficiency and ultimately could lead to an untimley breakdown when you least expect it. 

An annual ‘Clean & Check’ will help to keep you sump pump unit in tip top condition.  The photo to the left shows a sump pump unit  after one of our engineers has serviced the pump.  Can you really afford not to have your sump pump unit serviced?

Arranging a sump and pump service is easy!

To have your basement sump and pump unit serviced simply call 0800 019 9949 or complete our on-line service request form and we’ll contact you to arrange a convenient time for your pump to be serviced. What could be easier?


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It’s amazing what you find in a basement sump!

It’s amazing what our engineers find when they are cleaning out sump pump units.  Here we have a photo taken by one of our London maintenance engineers whilst performing a ‘Clean & Check’ pump service on a commercial pump unit in a London basement.

The basement waterproofing system that was in place did not have any filters on the inlets, allowing all manner of things to enter the sump pump unit and potentially cause problems to the impeller. All the items you can see in the photo were actually stuck in the impeller!

Thankfully the Basement Sump & Pump Co got to this pump in time but if left funchecked performance would have been seriously impeded creating a potential flood risk.

Servicing your basement with a ‘Clean & Check’ Service

To make sure your basement sump and pump is in tip top condition simply call us to arrange a ‘Clean and Check’ – don’t forget if you do not get your pump serviced you may also be invalidating your guarantee! Simply call 0800 019 9949 or complete our on-line request form for more information.


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Mud in the Sump!!

Here’s another great example of what our engineers find in customers sumps.  On a recent annual ‘Clean & Check’ visit our engineer prepared to start the cleaning of the sump – nothing strange there, until he looked inside the sump and found 3 inches of mud  in the bottom of the sump! The customers property had a stream running nearby which as a result caused unexpected levels of mud and silt build up in the sump.

Our engineer removed all the mud from the sump and gave the sump and pump unit a thorough service leaving it in tip top condition and ready for another 12 months work. If the customer had neglected the pump and not had it serviced it would have tried to suck up the mud up along with any water that was in the sump. This would have caused either the pump to burn out or the impellers to split – either way incurring costs as a result. 

Look after your basement with a ‘Clean & Check’ Service

To keep your basement sump and pump in tip top condition simply call us to arrange a ‘Clean and Check’ – don’t forget if you do not get your pump serviced you may also be invalidating your guarantee! Simply call 0800 019 9949 or complete our on-line request form for more information.


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The mystery of the foul smell in the kitchen…

Fat deposits from the pump

One of our basement pump engineers visited a  property recently after we received a phone call from a concerned customer in London worring about a bad smell in her kitchen that seemed to be coming from the basement.

Upon arrival at the property there indeed appeared to be an odour coming from the basement but only upon opening the basement pump did the engineer find the source of the odour. Fatty deposits in the water from the dishwasher were found to be clinging to the pump and float switch (See picture).  If  left untreated this would  have caused a potential flooding problem as the float switch would become too heavy and not rise with the water level. The float switch detects the amount of liquid in the sump and then activates the pump to remove the liquid from the sump chamber and avoid flooding.

On the base of pump the inlet holes had also become blocked with fatty deposits which would result in the water not being able to be sucked up by the pump and possible flooding of the basement had the owner not called in the Basement Sump & Pump Co to perform a ‘Clean & Check’ on the system.

Thankfully the relieved homeowner was spared a flooded basement!

Keeping your basement dry

To keep your basement sump and pump in tip top condition call us to arrange a ‘Clean and Check’ – don’t forget if you do not get your pump serviced you may also be invalidating your guarantee! Simply call 0800 019 9949 or complete our on-line request form for more information.


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Basement pump servicing from the pump servicing specialists

Here’s a great example of a basement pump that our basement maintenance engineer came across in London recently. As you can see the pump was coated is deposits and as a result having a detrimental effect on the performance of the pump unit. You may think that build up was after many years faithful service keeping the basement dry but no – it was after only 2 years use!

Don’t just fit and forget – care for your basement sump and pump!

It is amazing how many people neglect their basement sump pump units having spent thousands on converting the basement in to a fantastic extra room. (For some ideas check out this article about converting your basement by Martin Roberts from the News of the World). Also, often with many basement waterproofing installers the terms of the guarantee state that the pump must be serviced annually to comply with the terms and conditions of the guarantee. 

Our comprehensive basement “Clean & Check” gives you the total peace of mind that your basement pump unit is working to the best of it’s abilities and keeping your basement how you want it – dry! To request a quotation for a “Clean & Check” call 0800 019 9949 or complete the on-line basement servicing request form.


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Before and after – what a difference a “Clean & Check” makes!

Heres two great pics of a basement pump unit before and after cleaning. The before picture clearly shows the lime build up on the pump unit and the after showing a clean unit after descaling. I know which pump I’d want protecting my basement and keeping it dry!