Category Archives: Basement Care

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Basement Sump & Pump Co launch Christmas competition

Category : Basement Care

We’ve got Christmas covered with 7 layers of beautiful green and gold gift boxes – each one packed is packed with sweet delicious treats, including Lemon Butter Cookies, Chocolate Coated Almonds, Crumbly Fudge Cubes, award-winning Strawberry Jam, Caramels, Marzipans, a lovely Brandy Christmas Pudding and of course Chocolates!

Whether you’ve been naughty or nice, all you need to enter is…

Facebook – LIKE our Facebook page, SHARE our post

After sump pump clean

  • To qualify for the draw, you must  Facebook – LIKE our Facebook page
  • Timberwise staff are not eligible to win but are still encouraged to join in.
  • Each person is only entitled to one entry.
  • Entries must be submitted between Friday 30th November – 14th December 2018
  • The winner will be the entrant drawn at random from the entrants on Facebook
  • The winner will be announced on the Timberwise Facebook page and Twitter feed.
  • The winning prize is not refundable, non-exchangeable and non-transferable.
  • The winner must claim the prize within 24 hours of the draw finishing and reply to Timberwise with their address failing which the prize will be forfeited.
  • Timberwise reserves the right to use the name and images of the winner in all publicity materials.
  • The judges’ decisions are final and no correspondence will be entered into.

 


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Everything You Need To Know About Macerators & Sewage Pumps

Category : Basement Care , News

A macerator pump is a fast-moving rotating blade that breaks up toilet waste through piping and into a sewer or septic tank. They’re compact units usually found in bathrooms at the back of your toilet. If you need your macerator serviced please get in touch and we can provide you with more information on 0800 019 9949.

Sewage pumps are wastewater pumps that move sewage from your property to an outlet channel. They’re always found at the lowest point of your basement and are generally submerged most of the time. Discharge water from toilets, showers and washing machines will all be removed from your property via a sewage pump.

Before sump pump clean

 Before Service

Most sewage pumps at automatic, and in case of power failure, it’s recommended they’re fitted with a battery back-up system. The last thing you want in your basement is your sewage pump failing! We recommend having your sewage pump serviced at least once a year and your sewage chamber cleaned at least every 18 months.

To help you keep your sewage pump / macerator working in tip top condition we have compiled our list of the top items that you should not flush your toilet or sink:

Disposable baby wipes – even products described as ‘biodegradable’.
Paper towels – these items do not break down easily unlike normal toilet paper.
Sanitary towels and tampons
Dental floss – can become tangled in the grinder mechanism.
Plastic bags – incredibly people do flush plastic bags down lavatories!
Cotton wool buds – although small, these have been known to clog impellers.
Latex condoms / gloves – these are not biodegradable and can clog impellers.

After sump pump clean

After Service

At The Basement Sump & Pump Co. we are experts in servicing and maintaining sewage pumps. If you have any questions about your pump or need to book in a service, please give us a call on 0800 019 9949 or fill out our online form to request a service we’re here to help!


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Top 5 Questions about Sump Pumps

Category : Basement Care , News

Here at the Basement Sump & Pump Company we get lots of customers asking us for advice about their sump pump. Many of our customers have never even heard of a sump pump before! But don’t worry; we are here to help ensure your sump pump runs as smooth as possible and provide you with all the information you need to keep your basement warm and dry.

What is a sump pump?

A sump pump is a pump used to remove excess water from a chamber, which also known as a sump. Water may collect in the chamber from excess groundwater, channelled from a perimeter drainage system, or from rain water. They’re commonly found in basements which are below the water table.

Sump pumps are usually made of metal or plastic and are commonly submersed inside the chamber. When the water level inside the chamber reaches a certain level, the pump will turn on automatically and drain the water away to a convenient drain off point. Some pumps also have an alarm to let you know when the water level is too high. Other pumps come with a battery back-up system so they can work in the event of power failure.

Sump pump

Why do I need my sump pump serviced?

Once your sump pump is installed, it’s easy to forget it is even there. Many people only become aware that they have a sump pump fitted if suddenly their basement starts to flood. Flooding can occur if your pump has broken, if the pump isn’t powerful enough or if there is a blockage in your perimeter channel.

An annual service may be required to validate any insurance or guarantee on your basement in the event of a flood and to avoid any loss of personal property that may be housed near your pump. Regular maintenance is recommended to ensure your pump is functioning properly.

How often should I get my sump pump serviced?

To keep your sump pump in good working condition, we recommend having a service every 12 months. However, some pumps are used more frequently than others. For example: We attend many pumps in London that are heavily used due to a build-up of silt in their basement drainage channels, so in such instances, we would recommend a service every 6 months to ensure the pump is working as it should. The Basement Sump & Pump Company can offer competitive discounts to customers who require a service every 6 months.

Your pump will also be heavily used if it disposes of water from a washing machine or dishwasher. We also service sewage pumps, which may require a deep clean every other year. This can be assessed at the time of your pump service.

What do I do if my sump pump alarm goes off?

In the event of your alarm sounding, don’t panic! Sometimes condensation will make contact with the sensor inside the chamber and set off your alarm. To find out if the water level inside you pump is too high, then listen to see if your pump is running constantly. It will sound similar to a dishwasher. The pump may be continuously running for various reasons, most of which can be easily fixed.

If you need an engineer to inspect your pump, give us a call on 0800 019 9949 and we will endeavour to get someone out to help you as soon as possible.

How long will my sump pump last?

Submersible sump pumps generally last up to 10 years if not longer. Regular service will ensure your pump lasts as long as possible. As submersible pumps can be expensive to replace, it will be cheaper for you in the long run to prolong the life of your sump pump. However, it is always worthwhile checking with the manufacturer of your pump to find out how long they advise the manufacturers warranty is valid for.


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Annual checks at the ready for summer!

As the UK has had its fair share of wet weather already this year, we should start preparing  for yet another typical British summer. Don’t be fooled by a short spell of sunshine, enquires have already been “flowing” in for sump and pump checks.

Most home owners miss their annual checks or forget to arrange one with the busy summer holidays coming up however with the potential for bursts of rain coming in thick and fast, this may cause an issue for your sump and pump. An annual clean and check can help maintain your sump and pump and keep it ticking along, saving you time, money as well as making for a stress free summer!

An unchecked Sump and Pump

To prevent this happening your sump and pump…

Don’t forget an annual basement pump servicing, in a majority of cases, this is required as part of the conditions of your guarantee. To arrange a ‘Clean and Check’ pump service from ourselves simply call 0800 019 9949 or complete our on-line ‘Clean and Check’ request form


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Going on holiday? Don’t forget your Sump Pump!

Its that time of year again. The rarest of rare events has happened (a few weeks of good weather!)  but many peoples thoughts are turning to that all important break away, jumping on a plane and heading off abroad. Before you pack your bags though spare a quick thought for your hard working friend in the basement.

The summer period is without doubt the best time of year to give your basement sump and pump unit a thorough service before the cold and damp season ahead. Right now your basement sump and pump may not be working flat out but you know as soon as the ‘rainy season’ starts he’ll be there for you, keeping your basement dry.

Right now, we have extended our £140 offer for pump servicing so keeping your basement dry need not cost the earth.  Why not give us a call on 0800 019 9949 to arrange to have your sump pump serviced and give you that peace of mind that your faithful friend is in tip top condition for the seasons ahead.


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Guess What’s hiding underneath all the lime scale?

An ode to a ‘Clean and Check’

Two sad pumps sitting in their sump, both neglected and unloved, I’m not surprised they had the hump!

Then along come Rod armed with his ‘Clean and Check kit, he’d soon make sure that both were fighting fit!

As the first pump was lifted you could hear a sound of glee, and the second pump said “Hey, don’t forget me!”

The engineer worked hard removing all the dirt, the grime and filth was everywhere, some even on his shirt!

Valves and batteries  replaced  they both looked good as new, a classic case of a ‘Clean and Check’ that was definitely long overdue!

Back to the sump they went placed with care by our expert, ready to drain any water away to stop a flood alert!

Request a clean and checkOn a more serious note! Should you have a basement sump and pump system installed don’t forget to have it serviced. An annual basement pump servicing  in a majority of cases is required as part of the conditions of your guarantee. To arrange a ‘Clean and Check’ pump service from ourselves simply call 0800 019 9949 or complete our on-line ‘Clean and Check’ request form


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Give your basement sump and pump a treat!

This year has been one our wettest summers, and basement pumps across the country have been working overtime to keep basement dry.  The Basement Sump and Pump Co specialises in keeping your basement pumps in tip top condition, whatever the weather.  Why not treat your pump to a service to say ‘thank you for all your hard work’? After all, without the hard work of your basement pump your basement wouldn’t be the dry living space you’ve come to enjoy.

What a difference a Clean and Check can make to your basement sump pump

Below you can see an example of a recent sump pump unit that we were called upon to service. The build up of deposits you can see had happened in just a single year of usage. If the sump pump had continued to be used without a service  damage may have occured through blockages and deposits as well as potential flooding of the basement as the float that triggers the pump may have siezed.

A basement pump prior to having a service

A basement pump prior to having a service

Basement pump following service

Basement pump following service

After the ‘Clean and Check’ the sump pump was as good as new ready to give another years faithful service. To find out more about our ‘Clean and Check’ service for sumps give the team a call on 0800 019 9949


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The basement pump – the forgotten hero!

At the bottom of the basement lies a forgotten hero. This piece of equipment works 24 hours a day, 7 days a week  for 52 weeks of the year keeping the basement a dry usable living space – I am of course talking about the basement sump and pump unit.  Below we can see some pictures from one of our basement sump and pump specialists that show a clients pump that we service and the condition that a pump unit can get into in just 12 months.

Clearly evident on the pump are 12 months worth of dirt, limescale and clay which can build up on the pump unit leading to the pump unit having to work harder than it should.

As you can see following a ‘Clean and Check’ service the sump and pump are looking as good as the day they were first installed – giving the home owner peace of mind that the pump will provide another 12 months of trouble free service.

The basement pump prior to a 'Clean and Check' service. A build up of deposits can be seen on the pump unit

The basement pump prior to a 'Clean and Check' service. A build up of deposits can be seen on the pump unit

Dirt and deposits within the sump liner

Dirt and deposits within the sump liner

The cleaned and serviced pump

The cleaned and serviced pump

The cleaned out pump chamber

The cleaned out pump chamber

Have you got a forgotten hero in your basement?

If so give the Basement Sump & Pump Co a call! We’ll make sure your hero is given the treatment required to keep your basement dry. Call 0800 019 9949 or complete our on-line ‘Clean and Check’ request form


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We love customer feedback!

Here at the Basement Sump and Pump Co we take great pleasure in providing a great service for our clients. After every “Clean and Check” basement pump service we offer clients the opportunity to give us feedback to help us improve further.

Below is just a small sample of some of the feedback we receive.



Why not become one our satisfied customers?

To become on of the many satisfied Basement Sump and Pump Co customers give us a call on 0800 019 9949 or drop us an eMail at info@basementcare.co.uk – We look forward to helping you!


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It’s amazing what you find in a basement sump!

It’s amazing what our engineers find when they are cleaning out sump pump units.  Here we have a photo taken by one of our London maintenance engineers whilst performing a ‘Clean & Check’ pump service on a commercial pump unit in a London basement.

The basement waterproofing system that was in place did not have any filters on the inlets, allowing all manner of things to enter the sump pump unit and potentially cause problems to the impeller. All the items you can see in the photo were actually stuck in the impeller!

Thankfully the Basement Sump & Pump Co got to this pump in time but if left funchecked performance would have been seriously impeded creating a potential flood risk.

Servicing your basement with a ‘Clean & Check’ Service

To make sure your basement sump and pump is in tip top condition simply call us to arrange a ‘Clean and Check’ – don’t forget if you do not get your pump serviced you may also be invalidating your guarantee! Simply call 0800 019 9949 or complete our on-line request form for more information.