Category Archives: General News

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Meet the team: James Riley

Category : General News

Meet James who looks after our customer services team at the Basement Sump and Pump Co! If you have a problem with your basement sump or pump he’s the man to call.

James Riley, Customer Services

Having worked in customer services for more years than he cares to remember James also has a good all round knowledge of sumps, pumps and everything in between. James plans and prepares our ‘Clean and Checks’ for our technicians and prides himself on providing a smooth experience for our customers.

When he’s not busy making sure our customers are 100% satisfied,  James can often be found indulging in his passion for gin and fine dining or tinkering with classic cars.

 

So, for all your pump servicing needs or any questions about your basement waterproofing system James really is the man to call!

Give him a ring on 0800 019 9949 or eMail him on james@basementsumpandpump.co.uk


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The Basement Sump Pump introduces our newly designed and responsive site

Category : General News , News

To improve our customer experience at The Basement Sump Pump we proud to introduce our new and responsive site. The Basement Sump Pump website is now redesigned to have a more modern feel with improvements made to the overall usability of the site. We not only wanted to make improvements to the design of the site but to make the site fully responsive – meaning that the site looks great on your phone as well as your laptop.

The redesign of the site was created with the visitors in mind and to improve the experience for the user. By improving the experience the aim is to make it easier than ever for our visitors to become customers.

The feel of ease is very important to make the visitor’s journey much easier. To ensure all the information about our services are made easily accessible to our customers, the layout and the sites navigation were carefully measured.
The feel of ease is very important to make the visitor’s journey much easier. To ensure all the information about our services are made easily accessible to our customers, the layout and the sites navigation were carefully measured.

The Changes we have made to the Site:

Introducing the Parallax Scroll

“The what scroll?!” – Although this sounds techy there is a simple explanation! On the homepage, you will see that that the background image will move at a slower rate than the foreground which creates an illusion of the image being 3D once scrolling down the page. This is known as the parallax scroll.

Faster Page Speed and Efficiency

Page loading time is an annoyance for anyone who visits any site so by making improvements to the back-end of our site we have decreased the page load times. This means our visitors can find exactly what they want without having to spend much time waiting for pages to load.

Sleek, New Look and Design

We felt that the site needed to be brought into the 21st century. So, we have given it an extra clean finish to ensure that distractions are eliminated allowing our visitors to focus on the most important aspect of the site, the content.

Responsive Design

Mobile is a main part in everyone’s daily life so here at The Basement Sump and Pump, we not only wanted to make the site look attractive but also be able to function on all screen sizes and resolutions.

Our goal is to improve the visitor’s experience and to ensure that The Basement Sump and Pump is the go-to company for sump pump servicing. If you have any problems with your sump pump then please call 0800 019 9949 or visit our Request a Clean & Check Service page.


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Fatty deposits and pumps

Category : General News , News

People never really give a second thought about what they tip away down the sink – here though is one very good reason why you should! We were called out to a routine 6 monthly ‘Clean and Check’ at the home of a customer who was blissfully unaware of the potential damage that was been done to her pump situated in the kitchen. Our customer was lost for words when the engineer having completed the ‘Clean & Check’ of her domestic pump showed her the bag full of fat deposits that were cleaned away from the pump unit. The fat deposits had almost totally clogged the impeller of the pump unit and if left unchecked would have caused potential damage to the pump unit.
Fatty deposits on pump
Request a clean and checkShould you have a basement sump and pump system installed don’t forget to have it serviced. On this occasion the customer was lucky and no damage was done but if left the cost of repairs could of been high.  Only through routine pump maintenance was the problem pick up.

An annual basement pump servicing  in a majority of cases is required as part of the conditions of your guarantee. To arrange a ‘Clean and Check’ pump service from ourselves simply call 0800 019 9949 or complete our on-line ‘Clean and Check’ request form


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We love customer feedback!

Here at the Basement Sump and Pump Co we take great pleasure in providing a great service for our clients. After every “Clean and Check” basement pump service we offer clients the opportunity to give us feedback to help us improve further.

Below is just a small sample of some of the feedback we receive.



Why not become one our satisfied customers?

To become on of the many satisfied Basement Sump and Pump Co customers give us a call on 0800 019 9949 or drop us an eMail at info@basementcare.co.uk – We look forward to helping you!


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Basement pump servicing from the pump servicing specialists

Here’s a great example of a basement pump that our basement maintenance engineer came across in London recently. As you can see the pump was coated is deposits and as a result having a detrimental effect on the performance of the pump unit. You may think that build up was after many years faithful service keeping the basement dry but no – it was after only 2 years use!

Don’t just fit and forget – care for your basement sump and pump!

It is amazing how many people neglect their basement sump pump units having spent thousands on converting the basement in to a fantastic extra room. (For some ideas check out this article about converting your basement by Martin Roberts from the News of the World). Also, often with many basement waterproofing installers the terms of the guarantee state that the pump must be serviced annually to comply with the terms and conditions of the guarantee. 

Our comprehensive basement “Clean & Check” gives you the total peace of mind that your basement pump unit is working to the best of it’s abilities and keeping your basement how you want it – dry! To request a quotation for a “Clean & Check” call 0800 019 9949 or complete the on-line basement servicing request form.