We are the basement sump and pump specialists with over 10 years of experience. We clean, service and maintain sump and pumps for all types of properties from small terraced housing to large commercial projects.
We are the suppliers of Delta Membranes, Zoeller Pumps and John Newtons for all of our pumps. We are also members of the Property Care Association so you can be assured that the work carried out will be to the highest of standards.
Our highly trained technicians are experts in their field and only work on basement sump pumps so you can be safe in the knowledge that the basement system is in good hands.
As members of the PCA, you can be confident that the Basement Sump & Pump Co work to the highest industry standards, giving you peace of mind that your basement is in safe hands.
The sump pump is a part of the basement waterproofing system and is an essential component so that the basement does not flood. The other key part of the waterproofing system that it works in conjunction with the basement drainage channels. These two elements work together to deal with any potential water ingress problems andRead More
The UK Government has made it clear that it wants us to return to work. We are open for business for our full range of services. These include sump and pump servicing, annual clean and check, and tanker cleaning. Please call or email us and we can help you with any of these requirements. HowRead More
Macerator toilets are commonly used in homes across the UK and remove waste when it is flushed from below the drainage line. Macerator systems are quiet and powerful but there can sometimes be problems. Macerator toilet pumps can fail, block or even break. We have provided a list below of the potential problems related toRead More
One of the most commonly asked questions we have from customers at The Basement Sump and Pump Company is “Why is my sump pump system making a loud noise?” Most sump pumps do make some form of noise if the waterproofing system is working correctly. However, there are several factors that can cause the sumpRead More
Our Basement Sump and Pump experts have pulled together a list of the most frequently asked questions that we have received regarding problems with macerators. The most frequently asked questions, regarding macerator pumps are as follows; What is A Macerator Pump? A macerator is a pump that is attached to a toilet that grinds upRead More
As we start to see the back of Storm Dennis, this doesn’t mean we are in the clear. The Met Office has forecasted further heavy showers in the next few days and with this comes the increased risk of flooding, does your basement flood every time it rains? How Should My Waterproofing System Protect MyRead More
Sump Pump Power Outage Sump Pump System is Frozen or Clogged Lack of Maintenance Float Switch is Not Working Corrosion of the Sump Pump Blocked Impeller The Valve Has Stopped Working A common question that is often asked by our customers is “Why is my sump pump not working?” The sump pump unit is perhapsRead More
You’ve probably heard of sump pumps before. They are often mentioned by people after severe flooding or heavy storms. It’s unusual that you will hear people moaning about them, instead you will hear people talking about how the sump pump has saved their home, ensuring that they aren’t knee deep in water and their homeRead More
We’ve got Christmas covered with 7 layers of beautiful green and gold gift boxes – each one packed is packed with sweet delicious treats, including Lemon Butter Cookies, Chocolate Coated Almonds, Crumbly Fudge Cubes, award-winning Strawberry Jam, Caramels, Marzipans, a lovely Brandy Christmas Pudding and of course Chocolates! Whether you’ve been naughty or nice, all youRead More
Meet James who looks after our customer services team at the Basement Sump and Pump Co! If you have a problem with your basement sump or pump he’s the man to call. Having worked in customer services for more years than he cares to remember James also has a good all round knowledge of sumps,Read More
A macerator pump is a fast-moving rotating blade that breaks up toilet waste through piping and into a sewer or septic tank. They’re compact units usually found in bathrooms at the back of your toilet. If you need your macerator serviced please get in touch and we can provide you with more information on 0800Read More
Here at the Basement Sump & Pump Company we get lots of customers asking us for advice about their sump pump. Many of our customers have never even heard of a sump pump before! But don’t worry; we are here to help ensure your sump pump runs as smooth as possible and provide you withRead More
To improve our customer experience at The Basement Sump Pump we proud to introduce our new and responsive site. The Basement Sump Pump website is now redesigned to have a more modern feel with improvements made to the overall usability of the site. We not only wanted to make improvements to the design of theRead More
As the UK has had its fair share of wet weather already this year, we should start preparing for yet another typical British summer. Don’t be fooled by a short spell of sunshine, enquires have already been “flowing” in for sump and pump checks. Most home owners miss their annual checks or forget to arrangeRead More
Its that time of year again. The rarest of rare events has happened (a few weeks of good weather!) but many peoples thoughts are turning to that all important break away, jumping on a plane and heading off abroad. Before you pack your bags though spare a quick thought for your hard working friend in the basement. The summer period is without doubtRead More
People never really give a second thought about what they tip away down the sink – here though is one very good reason why you should! We were called out to a routine 6 monthly ‘Clean and Check’ at the home of a customer who was blissfully unaware of the potential damage that was beenRead More
An ode to a ‘Clean and Check’ Two sad pumps sitting in their sump, both neglected and unloved, I’m not surprised they had the hump! Then along come Rod armed with his ‘Clean and Check kit, he’d soon make sure that both were fighting fit! As the first pump was lifted you could hear a sound of glee, and theRead More
At the Basement Sump and Pump Co we actively encourage our customers to feed back on the experience they have had with us to help us learn and improve our service further. Below are a couple of snippets from customers that have just come in to Basement Sump and Pump HQ that we thought we would shareRead More
This year has been one our wettest summers, and basement pumps across the country have been working overtime to keep basement dry. The Basement Sump and Pump Co specialises in keeping your basement pumps in tip top condition, whatever the weather. Why not treat your pump to a service to say ‘thank you for all yourRead More
At the bottom of the basement lies a forgotten hero. This piece of equipment works 24 hours a day, 7 days a week for 52 weeks of the year keeping the basement a dry usable living space – I am of course talking about the basement sump and pump unit. Below we can see someRead More
Here we have 2 pictures of the same pumping system that has benefited from a “Clean & Check” service from the Basement Sump & Pump Co The difference is plain to see! All the components of the system on the right hand side were “Cleaned & Checked” resulting in peace of mind for the homeRead More
Here at the Basement Sump and Pump Co we take great pleasure in providing a great service for our clients. After every “Clean and Check” basement pump service we offer clients the opportunity to give us feedback to help us improve further. Below is just a small sample of some of the feedback we receive.Read More
When our engineers take a pump out to clean most of our customers are shocked at just how much dirt and build up of scales can happen over a year between “Clean and Checks”. As the photo here shows, this pump had a service only a year ago and in that time the basement pumpRead More
We all tend to forget how hard electrical equipment works whilst it’s working, but when the unthinkable happens and it breaks down we start to panic! Just think if your boiler broke down in the dead of winter! Your basement sump and pump unit is is no different, as limescale builds up on and around the pump and in the sump thisRead More
It’s amazing what our engineers find when they are cleaning out sump pump units. Here we have a photo taken by one of our London maintenance engineers whilst performing a ‘Clean & Check’ pump service on a commercial pump unit in a London basement. The basement waterproofing system that was in place did not have anyRead More
Here’s another great example of what our engineers find in customers sumps. On a recent annual ‘Clean & Check’ visit our engineer prepared to start the cleaning of the sump – nothing strange there, until he looked inside the sump and found 3 inches of mud in the bottom of the sump! The customers property had aRead More
One of our basement pump engineers visited a property recently after we received a phone call from a concerned customer in London worring about a bad smell in her kitchen that seemed to be coming from the basement. Upon arrival at the property there indeed appeared to be an odour coming from the basement but only upon openingRead More
Here’s a great example of a basement pump that our basement maintenance engineer came across in London recently. As you can see the pump was coated is deposits and as a result having a detrimental effect on the performance of the pump unit. You may think that build up was after many years faithful serviceRead More
Heres two great pics of a basement pump unit before and after cleaning. The before picture clearly shows the lime build up on the pump unit and the after showing a clean unit after descaling. I know which pump I’d want protecting my basement and keeping it dry!Read More