About Us

Find out about who we are, who we are accredited with and meet our highly experienced team.

Who We Are?

We are one of the leading pump servicing specialists and we operate throughout England and Wales ensuring that our customers pumping stations continue to run smoothly and offer peak performance.

Our pump servicing specialists work purely on servicing and maintenance of pumps and drainage systems day in day out – that’s what we do!

Basement Sump and Pump Van

Maintaining and Servicing Pumps For Over 15 Years

We have over 15 years of experience in servicing and installing a variety of pumping stations including Zoeller, Delta, Newton, Wykamol and Triton.

Quality and integrity are at the heart of what we do. For your complete peace of mind, The Basement Sump and Pump Co are also registered with the Property Care Association, and Trustmark.

The Basement Sump and Pump Co are a division of Timberwise (UK) Ltd, the UK’s largest family run, specialist property care company. As a division of Timberwise, we are also able to offer advice on Basement Waterproofing utilising Timberwise’s network of qualified waterproofing surveyors.

What Our Customers Say?

Excellent service. The technician identified the issue with pump and the set up and carried out the modifications to rectify the issue. Very thorough and professional service.

Kausar Hussian

I called up for a service which was promptly booked in. Mark was friendly and knowledgeable. I will definitely be having you back next year. Many thanks, Lewis.

Lewis Barwick

Mark arrived early, protected floor surfaces and carried out the service with good knowledge of the site from doing the initial installation and previous service visits

Alan Holmes

Who Are We Accredited With?

Checkatrade logo

Meet The Team

James Riley

James Riley

Customer Services

Meet James who looks after our customer services team at the Basement Sump and Pump Co! If you have a problem with your basement sump or pump he’s the man to call.

Having worked in customer services for more years than he cares to remember James also has a good all round knowledge of sumps, pumps and everything in between. James plans and prepares our ‘Clean and Checks’ for our engineers and prides himself on providing a smooth experience for our customers.

When he’s not busy making sure our customers are 100% satisfied, James can often be found indulging in his passion for gin and fine dining or tinkering with classic cars.

So, for all your pump servicing needs or any questions about your basement waterproofing system James really is the man to call!

Give him a ring on 0800 019 9949 or eMail him on james@basementsumpandpump.co.uk

Emma Hawcroft

Emma Hawcroft

Customer Services

Emma has recently joined Basement Sump and Pump after working in Education for the last 8 years.

Her new role is Customer Services Administrator, booking in services, quotes and installations for our customers.  Emma is very excited about my future with the company.

Charlotte Holmes

Charlotte Holmes

Customer Services Supervisor

With over 10 years of experience in customer service, Charlotte prides herself in ensuring that our customers have a great experience from start to finish.

From planning our ‘Clean and checks’, arranging quotations or just giving advice, Charlotte is here for all your basement sump and pump needs.

When Charlotte is not in the office she enjoys cooking and spending time outdoors with her partner and two children.

Mark Blenkinship

Service Engineer

Mark has been installing and maintaining pumps for the past 20 years. He is passionate about his work and providing a friendly and efficient service to his customers, many of whom are regular clients following many years of his servicing to their sump pump systems.

Get In Touch With Our Experienced Team

Now you have an idea of what our experienced basement servicing team is like you can get in touch by filling in our contact form or calling us on 0800 019 9949.

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