Google Rating
Based on 9 reviews

About Us

Our pump servicing specialists operate throughout England and Wales ensuring that our customers pumping stations continue to run smoothly and offer peak performance. Our pump servicing specialists work purely on servicing and maintenance of pumps and drainage systems day in day out – that what we do!

We have over 15 years experience in servicing and installing a variety of pumping stations including Zoeller, Delta, Newton, Wykamol and Triton.

Quality and integrity are at the heart of what we do. For your complete peace of mind, The Basement Sump and Pump Co are also registered with the Property Care Association, and Trustmark.

The Basement Sump and Pump Co are a division of Timberwise (UK) Ltd, the UK’s largest family run, specialist property care company. As a division of Timberwise, we are also able to offer advice on Basement Waterproofing utilising Timberwise’s network of qualified waterproofing surveyors.

PCA logo      Trustmark logo   Basement Sump and Pump logo

Meet the Team

James Riley – Customer Services

Meet James who looks after our customer services team at the Basement Sump and Pump Co! If you have a problem with your basement sump or pump he’s the man to call.

James Riley, Customer Services

Having worked in customer services for more years than he cares to remember James also has a good all round knowledge of sumps, pumps and everything in between. James plans and prepares our ‘Clean and Checks’ for our engineers and prides himself on providing a smooth experience for our customers.

When he’s not busy making sure our customers are 100% satisfied,  James can often be found indulging in his passion for gin and fine dining or tinkering with classic cars.

So, for all your pump servicing needs or any questions about your basement waterproofing system James really is the man to call!

Give him a ring on 0800 019 9949 or eMail him on

Mark Blenkinship – Service Engineer 

Mark has been installing and maintaining pumps for the past 20 years. He is passionate about his work and providing a friendly and efficient service to his customers, many of whom are regular clients following many years of his servicing to their sump pump systems.

Jason Pews – Service Engineer

Jason has worked in sewage and ground water pump management for over 20 years. This is what he does! He is used to having to think fast on his feet and is used to solving customers problems on a day to day basis.

Charles Edwards – Director

Charles has been involved with below ground waterproofing, pump installations and maintenance since 2014. Holding the industry recognised Certificate Surveyor in Structural Waterproofing (CSSW) qualification, he understands the management of water within below ground spaces and the pump capacity requirements for most situations.

Get In Touch With Our Experienced Team

Now you have an idea what our experienced basement servicing team is like you can get in touch by filling in our contact form or calling us on 0800 019 9949.

Mark Pilbrow
Mark Pilbrow
15:29 21 Jan 21
Jason was on time, professional, straightforward and most importantly sorted our sump issue before it became a... significant problem. Nice guy more
Cosford hall classic
Cosford hall classic
11:18 11 Jan 21
Brilliant service from Jason , arrived on time and was very friendly and polite, he serviced our pump whilst explaining... in detail what he was doing and what we should expect from our pump system. Mark has done our service for over a decade and I didn’t think anyone could be as good but Jason has filled the slot perfectly. Here’s to another decade of good service from Jason .read more
Steve Milner
Steve Milner
20:32 09 Dec 20
James from the Basement Sump & Pump Co attended to ensure the basement pump his firm installed last year was working... well. These pumps can draw in sand and dirt so it is important to clean it annually. Pump itself is excellent - definitely recommend this company for the installation of more
Tim Wheeler
Tim Wheeler
15:17 24 Nov 20
Friendly and efficient service and very easy to deal with.
Kausar Hussain
Kausar Hussain
13:52 07 Nov 20
Excellent service. The technician identified the issue with pump and the set up and carried out the modifications to... rectify the issue. Very thorough and professional serviceread more
Lynn Woods
Lynn Woods
09:01 29 Oct 20
Extremely knowledgeable and provided a thorough high quality service.
Bradley Brown
Bradley Brown
17:43 09 Apr 20
lewis barwick
lewis barwick
19:07 06 Jul 18
I called up for a service which was promptly booked in. Mark was friendly and knowledgeable. I will definitely be... having you back next year. Many thanks, more
alan holmes
alan holmes
09:59 28 Jun 18
Mark arrived early, protected floor surfaces and carried out the service with good knowledge of the site from doing the... initial installation and previous service visitsread more
Next Reviews