Author Archives: Basement Carer

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WE ARE OPEN FOR BUSINESS- Coronavirus Update

Category : News

The UK Government has made it clear that it wants us to return to work. We are open for business for our full range of services. These include sump and pump servicing, annual clean and check, and tanker cleaning.

Please call or email us and we can help you with any of these requirements.

How are we ensuring that you and we remain safe?

Several of our administrative and management staff remain working from home to help with social distancing in our offices. Everyone must stay more than two metres away from anyone else in any of our offices. Offices are regularly sanitized. All staff are encouraged to wash their hands regularly.

When our surveyors and technicians are out at customer premises, whether carrying out a survey or servicing, we will protect both you and us from coronavirus. We will remain alert and continue to socially distance ourselves from you. We ask that you always remain over two metres away from us – where possible leave us to carry out our work on our own. We will ask that you do not come into the work area.

When at customer premises, our staff will be self-sufficient and will not accept drinks or food from you, so we ask that you do not tempt them!

In the construction industry we use PPE for most jobs we carry out. As such our staff are supplied with appropriate sanitization products and are instructed to use these before, during and after entering any customer premises. Where appropriate, gloves, masks, overalls and respirators are also worn to protect both you and us.

We want you to be confident that we are taking every precaution and that you feel as safe as possible in our hands. We welcome any suggestions you may have.

Together we can stay safe. Thank you.

Mark Edwards
Managing Director


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Frequently asked questions about Macerator Pumps

Our Basement Sump and Pump experts have pulled together a list of the most frequently asked questions that we have received regarding problems with macerators.

The most frequently asked questions, regarding macerator pumps are as follows;

What is A Macerator Pump?

A macerator is a pump that is attached to a toilet that grinds up, or slices, solid waste using a high speed rotational blade which then pumps the waste into the drainage system.

Exactly What Does a Macerator Do?

Macerators are designed to pump away waste materials from toilets, as well as other waste waters without depending on a regular drainage system. They are often used in bathrooms which are far away from mains drainage systems.

Macerator

How to Install a Macerator?

Every macerator is unique; therefore it is essential to comply with the instructions within the manual which comes with it. Some macerators are fitted behind the toilet and others are fitted below the floor into a conventional sump chamber.

We recommend that a competent pump engineer and electrician is instructed to fit such systems so as not to violate industry and building control regulations. The capacity of the macerator is dependent upon the amount of waste expected to be discharged from the property in this way.

What would happen if I put incorrect substances in the macerator?

In the event you flush the wrong substances down the toilet, there would most likely be a jam or block. Incorrect items such as baby wipes can jam the rota along with the outlet waste pipework, resulting in an emergency call out and some cases flooding.

I live in a rented property, what if the macerator gets blocked, is the landlord accountable for this?

In the event the macerator is blocked it is the duty of the landlord to ensure it is safe and in working order. Provided that there is certainly a primary toilet within the house, the landlord is within his legal rights to arrange a plumber to visit on a standard weekday.

Nevertheless if perhaps the problem of the macerator is a result of misuse, then this will be the accountability of the tenant. It is wise to determine if there is power getting to the macerator, as this can establish if the macerator needs replacing or not.

Why Is My Macerator Pump Making A Loud Noise?

Macerators can seem to be loud however, only potentially as loud as a washing machine or even a dishwasher.

How Much Does Is It Cost To Install A Macerator Pump?

Macerator costs range between, £150 to £600 based on the manufacture, the guarantee, the brand and what the macerators will likely be useful for.

A below ground macerator within a chamber is a preferred method as it can act as a holding tank also. These systems are often more reliable and cope with bigger solids. These systems require sub floor digging and as a result they do cost more. To get a macerator installed this would cost on average £500.

How Long Does a Macerator Pump Last?

The common rule regarding macerator pumps, is the machine, which will usually last up to 15 years, if handling a small amount of waste. With standard usage in a main bathroom in a domestic home, you can assume a macerator to last at least for about 10 years.

If the macerator is in constant use, for example in a commercial property, you would calculate approximately 3 – 5 years.

However there are actually specific macerators which are made specifically for commercial usage, though the cost for one will be considerably higher than a domestic macerator.

Can a macerator also take other appliances?

Dependent on the type of macerator, a macerator will take all types of soil waste, provided that it is within the guidelines and there are certainly no solids going down, such as wet wipes or non grind-able items. See our list of things not to be put down a sewage pump.

Should a qualified person be needed to install a macerator?

We recommend that a suitably competent installer and electrician carries out an installation of a macerator.

If you have any questions about installing a macerator always consult a qualified expert for further advice.

What Should I do If My Macerator Is Not Working?

If your macerator or pump stops working do not continue to use the toilets or other utility items which discharge into the macerator. You should contact a competent service engineer for assistance.

Hopefully, you are fortunate enough to have a macerator that is only obstructed with undesirable item or the switch has accidentally been turned off or perhaps the fuse has gone.

In the event the fuse has gone, it will always be beneficial to examine the cause, as the motor may need replacing or a common fault with the device.

Install, Service and Maintain Macerator Pumps

If you are looking to install, service or have maintenance on your macerator pumps then it is always best to contact an expert.

At the Basement Sump and Pump Company, we have over 15 years of experience in the macerating industry and we are also members of the Property Care Association so you can be assured that the work carried out will be to the highest of standards possible.

To get in touch with our team by clicking the link down below or call us on 0800 019 9949.

Contact Our Team


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Annual checks at the ready for summer!

As the UK has had its fair share of wet weather already this year, we should start preparing  for yet another typical British summer. Don’t be fooled by a short spell of sunshine, enquires have already been “flowing” in for sump and pump checks.

Most home owners miss their annual checks or forget to arrange one with the busy summer holidays coming up however with the potential for bursts of rain coming in thick and fast, this may cause an issue for your sump and pump. An annual clean and check can help maintain your sump and pump and keep it ticking along, saving you time, money as well as making for a stress free summer!

An unchecked Sump and Pump

To prevent this happening your sump and pump…

Don’t forget an annual basement pump servicing, in a majority of cases, this is required as part of the conditions of your guarantee. To arrange a ‘Clean and Check’ pump service from ourselves simply call 0800 019 9949 or complete our on-line ‘Clean and Check’ request form


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Going on holiday? Don’t forget your Sump Pump!

Its that time of year again. The rarest of rare events has happened (a few weeks of good weather!)  but many peoples thoughts are turning to that all important break away, jumping on a plane and heading off abroad. Before you pack your bags though spare a quick thought for your hard working friend in the basement.

The summer period is without doubt the best time of year to give your basement sump and pump unit a thorough service before the cold and damp season ahead. Right now your basement sump and pump may not be working flat out but you know as soon as the ‘rainy season’ starts he’ll be there for you, keeping your basement dry.

Right now, we have extended our £150 offer for pump servicing so keeping your basement dry need not cost the earth.  Why not give us a call on 0800 019 9949 to arrange to have your sump pump serviced and give you that peace of mind that your faithful friend is in tip top condition for the seasons ahead.


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Fatty deposits and pumps

Category : General News , News

People never really give a second thought about what they tip away down the sink – here though is one very good reason why you should! We were called out to a routine 6 monthly ‘Clean and Check’ at the home of a customer who was blissfully unaware of the potential damage that was been done to her pump situated in the kitchen. Our customer was lost for words when the engineer having completed the ‘Clean & Check’ of her domestic pump showed her the bag full of fat deposits that were cleaned away from the pump unit. The fat deposits had almost totally clogged the impeller of the pump unit and if left unchecked would have caused potential damage to the pump unit.
Fatty deposits on pump
Request a clean and checkShould you have a basement sump and pump system installed don’t forget to have it serviced. On this occasion the customer was lucky and no damage was done but if left the cost of repairs could of been high.  Only through routine pump maintenance was the problem pick up.

An annual basement pump servicing  in a majority of cases is required as part of the conditions of your guarantee. To arrange a ‘Clean and Check’ pump service from ourselves simply call 0800 019 9949 or complete our on-line ‘Clean and Check’ request form


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Guess What’s hiding underneath all the lime scale?

An ode to a ‘Clean and Check’

Two sad pumps sitting in their sump, both neglected and unloved, I’m not surprised they had the hump!

Then along come Rod armed with his ‘Clean and Check kit, he’d soon make sure that both were fighting fit!

As the first pump was lifted you could hear a sound of glee, and the second pump said “Hey, don’t forget me!”

The engineer worked hard removing all the dirt, the grime and filth was everywhere, some even on his shirt!

Valves and batteries  replaced  they both looked good as new, a classic case of a ‘Clean and Check’ that was definitely long overdue!

Back to the sump they went placed with care by our expert, ready to drain any water away to stop a flood alert!

Request a clean and checkOn a more serious note! Should you have a basement sump and pump system installed don’t forget to have it serviced. An annual basement pump servicing  in a majority of cases is required as part of the conditions of your guarantee. To arrange a ‘Clean and Check’ pump service from ourselves simply call 0800 019 9949 or complete our on-line ‘Clean and Check’ request form


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Customer feedback!

At the Basement Sump and Pump Co we actively encourage our customers to feed back on the experience they have had with us to help us learn and improve our service further. Below are a couple of snippets from customers that have just come in to Basement Sump and Pump HQ that we thought we would share with you:

Feedback from Basement Sump and Pump customer

Feedback from Basement Sump and Pump customer

To become on of the many satisfied Basement Sump and Pump Co customers give us a call on 0800 019 9949 or drop us an eMail at info@basementcare.co.uk – We look forward to helping you!


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Give your basement sump and pump a treat!

This year has been one our wettest summers, and basement pumps across the country have been working overtime to keep basement dry.  The Basement Sump and Pump Co specialises in keeping your basement pumps in tip top condition, whatever the weather.  Why not treat your pump to a service to say ‘thank you for all your hard work’? After all, without the hard work of your basement pump your basement wouldn’t be the dry living space you’ve come to enjoy.

What a difference a Clean and Check can make to your basement sump pump

Below you can see an example of a recent sump pump unit that we were called upon to service. The build up of deposits you can see had happened in just a single year of usage. If the sump pump had continued to be used without a service  damage may have occured through blockages and deposits as well as potential flooding of the basement as the float that triggers the pump may have siezed.

A basement pump prior to having a service

A basement pump prior to having a service

Basement pump following service

Basement pump following service

After the ‘Clean and Check’ the sump pump was as good as new ready to give another years faithful service. To find out more about our ‘Clean and Check’ service for sumps give the team a call on 0800 019 9949


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The basement pump – the forgotten hero!

At the bottom of the basement lies a forgotten hero. This piece of equipment works 24 hours a day, 7 days a week  for 52 weeks of the year keeping the basement a dry usable living space – I am of course talking about the basement sump and pump unit.  Below we can see some pictures from one of our basement sump and pump specialists that show a clients pump that we service and the condition that a pump unit can get into in just 12 months.

Clearly evident on the pump are 12 months worth of dirt, limescale and clay which can build up on the pump unit leading to the pump unit having to work harder than it should.

As you can see following a ‘Clean and Check’ service the sump and pump are looking as good as the day they were first installed – giving the home owner peace of mind that the pump will provide another 12 months of trouble free service.

The basement pump prior to a 'Clean and Check' service. A build up of deposits can be seen on the pump unit

The basement pump prior to a 'Clean and Check' service. A build up of deposits can be seen on the pump unit

Dirt and deposits within the sump liner

Dirt and deposits within the sump liner

The cleaned and serviced pump

The cleaned and serviced pump

The cleaned out pump chamber

The cleaned out pump chamber

Have you got a forgotten hero in your basement?

If so give the Basement Sump & Pump Co a call! We’ll make sure your hero is given the treatment required to keep your basement dry. Call 0800 019 9949 or complete our on-line ‘Clean and Check’ request form


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Spot the difference time!

Here we have 2 pictures of the same pumping system that has benefited from a “Clean & Check” service from the Basement Sump & Pump Co

The difference is plain to see! All the components of the system on the right hand side were “Cleaned & Checked” resulting in peace of mind for the home owner that the pumping station was going to provide faithful service for another 12 months.


Bradley Brown
Bradley Brown
17:43 09 Apr 20
lewis barwick
lewis barwick
19:07 06 Jul 18
I called up for a service which was promptly booked in. Mark was friendly and knowledgeable. I will definitely be... having you back next year. Many thanks, Lewis.read more
alan holmes
alan holmes
09:59 28 Jun 18
Mark arrived early, protected floor surfaces and carried out the service with good knowledge of the site from doing the... initial installation and previous service visitsread more
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