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Author Archives: Basement Carer

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Mud in the Sump!!

Here’s another great example of what our engineers find in customers sumps.  On a recent annual ‘Clean & Check’ visit our engineer prepared to start the cleaning of the sump – nothing strange there, until he looked inside the sump and found 3 inches of mud  in the bottom of the sump! The customers property had a stream running nearby which as a result caused unexpected levels of mud and silt build up in the sump.

Our engineer removed all the mud from the sump and gave the sump and pump unit a thorough service leaving it in tip top condition and ready for another 12 months work. If the customer had neglected the pump and not had it serviced it would have tried to suck up the mud up along with any water that was in the sump. This would have caused either the pump to burn out or the impellers to split – either way incurring costs as a result.

Look after your basement with a ‘Clean & Check’ Service

To keep your basement sump and pump in tip top condition simply call us to arrange a ‘Clean and Check’ – don’t forget if you do not get your pump serviced you may also be invalidating your guarantee! Simply call 0800 019 9949 or complete our on-line request form for more information.


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The mystery of the foul smell in the kitchen…

Category : Clean and Check , News

Fat deposits from the pump

One of our basement pump engineers visited a  property recently after we received a phone call from a concerned customer in London worring about a bad smell in her kitchen that seemed to be coming from the basement.

Upon arrival at the property there indeed appeared to be an odour coming from the basement but only upon opening the basement pump did the engineer find the source of the odour. Fatty deposits in the water from the dishwasher were found to be clinging to the pump and float switch (See picture).  If left untreated this would  have caused a potential flooding problem as the float switch would become too heavy and not rise with the water level. The float switch detects the amount of liquid in the sump and then activates the pump to remove the liquid from the sump chamber and avoid flooding.

On the base of pump the inlet holes had also become blocked with fatty deposits which would result in the water not being able to be sucked up by the pump and possible flooding of the basement had the owner not called in the Basement Sump & Pump Co to perform a ‘Clean & Check’ on the system.

Thankfully the relieved homeowner was spared a flooded basement!

Keeping your basement dry

To keep your basement sump and pump in tip top condition call us to arrange a ‘Clean and Check’ – don’t forget if you do not get your pump serviced you may also be invalidating your guarantee! Simply call 0800 019 9949 or complete our on-line request form for more information.


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Before and after – what a difference a “Clean & Check” makes!

Heres two great pics of a basement pump unit before and after cleaning. The before picture clearly shows the lime build up on the pump unit and the after showing a clean unit after descaling. I know which pump I’d want protecting my basement and keeping it dry!


Cosford hall classic
Cosford hall classic
11:18 11 Jan 21
Brilliant service from Jason , arrived on time and was very friendly and polite, he serviced our pump whilst explaining... in detail what he was doing and what we should expect from our pump system. Mark has done our service for over a decade and I didn’t think anyone could be as good but Jason has filled the slot perfectly. Here’s to another decade of good service from Jason .read more
Steve Milner
Steve Milner
20:32 09 Dec 20
James from the Basement Sump & Pump Co attended to ensure the basement pump his firm installed last year was working... well. These pumps can draw in sand and dirt so it is important to clean it annually. Pump itself is excellent - definitely recommend this company for the installation of one.read more
Tim Wheeler
Tim Wheeler
15:17 24 Nov 20
Friendly and efficient service and very easy to deal with.
Kausar Hussain
Kausar Hussain
13:52 07 Nov 20
Excellent service. The technician identified the issue with pump and the set up and carried out the modifications to... rectify the issue. Very thorough and professional serviceread more
Lynn Woods
Lynn Woods
09:01 29 Oct 20
Extremely knowledgeable and provided a thorough high quality service.
Bradley Brown
Bradley Brown
17:43 09 Apr 20
lewis barwick
lewis barwick
19:07 06 Jul 18
I called up for a service which was promptly booked in. Mark was friendly and knowledgeable. I will definitely be... having you back next year. Many thanks, Lewis.read more
alan holmes
alan holmes
09:59 28 Jun 18
Mark arrived early, protected floor surfaces and carried out the service with good knowledge of the site from doing the... initial installation and previous service visitsread more
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