Author Archives: Rob

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Why Do You Need A Battery Backup for An Existing Sump Pump System?

Category : Basement Care , News

No matter which type of sump pump system you have installed, it may at some point eventually fail as a result of a power outage. It is therefore important that the Battery Backup pump is working to ensure that the sump pump system will still be working to keep the basement dry whilst there are no mains electric.

We would always recommend that every basement sump pump system must have a Battery Backup system in place. This means that even if there is a power failure the Battery Backup will kick in to pump away water. Battery Backup systems are an integral part of the whole waterproofing system.

Why Do I need Battery Backup For My Sump Pump?

A question we often get asked is, “Do I need a Battery Backup for my sump pump system?” The most common answer we say is “Yes”. The reason we say this is that even though you may not be in an area that is prone to power outages, it only takes one power cut to happen to cause severe damage to your basement through flooding which will prove to be costly to fix.

The reasons why you need a Battery Backup for a sump pump:

  • Stormy weather can knock out the mains power
  • Heavy rainfall can cause damage to the main pump
  • The primary pump can eventually fail

How Does a Battery Backup system for a sump pump work?

A sump pump system works by alleviating the water from the sump basin and pushing it out of the house to a drain off point. A sump pump system draws electricity from circuits in your house so when you lose power to the house the sump pump will stop working. Even if it is for only a small amount of time (e.g. a couple of hours), you could still end up having a flooded basement.

A Battery Backup sump pump kicks in when the main sump pump system has no power running to it. The backup sump pump works independently from the primary pump and will start working if the primary pump fails to start working.

The main use of the Battery Backup is to provide a full defense against the buildup of groundwater. In addition to the normal functionality, the control box will turn on the Battery Backup once a month to make sure that is working properly. If the pump does fail for whatever reason, then the box will alert with a loud alarm. If sump pump Battery Backup system loses power or the battery needs replacing, then you will also receive an alert.

How Long Does a Battery Backup System last?

The length of time that a Battery Backup system can work for is dependent on the amount of rainfall occurring whilst the power is off and how much water has reached the basement of the property.

It is estimated that a Battery Backup system can run for up to 53 hours however, if there are serious water problems and the pump is working harder then the battery may only last for 12 hours. (family handyman). Other factors that impact the length of time that the battery can last are:

  • The size of the battery
  • The consumption of power used by the sump pump system

Can I install a Battery Backup onto an existing sump pump system?

If your sump pump currently does not have a Battery Backup system in place, then it is possible to install one later. We offer installation on both sump pumps and backups. Simply contact us online to book an inspection with one of our specialists here at the Basement Sump and Pump Company.

How much does it cost to install a Battery Backup sump pump?

The cost for a technician to install a Battery Backup sump pump in the UK can be dependent on several factors including:

  • How much the pump can handle
  • What type of pump is installed
  • The complexity of the job

If you would like to discuss a quote for the installation of a Battery Backup system, then our team at the Basement Sump and Pump Company will be happy to help. Our experienced technicians will provide a full inspection of the sump pump system detailing a responsibly priced cost for the installation of the backup system.

Need Further information on Sump Pump Battery Backup System?

We hope this article has provided you with the necessary information about how Battery Backup systems work and why they are needed. If you would like further information about needing a sump pump Battery Backup installing at your property then contact us on 0800 019 9949 or contact us online.


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The Importance of a Sump Pump Drainage System

Category : Basement Care , News

The sump pump is a part of the basement waterproofing system and is an essential component so that the basement does not flood. The other key part of the waterproofing system that it works in conjunction with the basement drainage channels. These two elements work together to deal with any potential water ingress problems and keep the basement environment dry.

The design of the sump pump discharge line is an important part to prevent clogs from occurring and ensures that the system works at optimum efficiency. The problems that affect what happens outside of the basement effects the amount of water that can enter the basement and cause flooding.

It is important to ensure that water is kept away from the foundation of the property so that it will not lead to leaks inside of the basement.

If water from the sump pump’s discharge line is discharged in the wrong location it can lead to problems with the discharged water that has been pumped out finding its way back into the basement.

Features of Sump Pump Discharge Lines in the Drainage System

Problems with your sump pump discharge lines will cause the system to run continuously meaning that the basement waterproofing system will have a shortened life span. There are features within the sump pump drainage system that can make all the difference between having a full working system and a dry basement to having a potentially flooded basement.

Sump Pump Check Valve

The sump pump check valve is a section of the discharge line and its main purpose is to pump water into the discharge line. By doing this the water will not come back into the sump pit. This is an important feature of the sump pump drainage system as every time the pump is turned off the sump pump will have to pump the water out again.

The failure of the sump pump check valve can be a real problem, as this will cause an increase in the usage of the pump leading to an unnecessary increase in wear and tear. Sump pump check valve failure can also increase the chance of the system breaking down.

Discharge Lines Will Need Freeze Protection

It is possible during the colder months of the year that the discharge line will freeze over. The danger if this happens is that the whole sump pump system will stop completely. If the water cannot find an exit point out of the waterproofing system, then it will eventually cause your basement to flood.

To stop this from happening The Basement Sump and Pump Company will install discharge line fittings which dramatically reduce the chances of the discharge line freezing. There are also additional holes on the top of the fittings which will allow the excess water to escape out of the basement.

Discharge Line Openings

The opening section of the discharge line is one of the weakest points of the entire waterproofing system. This is because the openings are susceptible to becoming clogged with dirt and debris. This will result in the sump pump system ceasing to function and therefore lead to the basement being flooded.

When installed by a professional sump pump company the discharge line opening will have a grated opening and a plastic design which will help prevent clogging from happening.

How do Perimeter Drainage Channels Work with Sump Pump System?

Perimeter drainage channels are, as the name suggests, installed around the perimeter of the basement They have several holes in the channel which allow water from the cavity drain membrane to enter the channel.

The collected water is then dispersed from the drainage channel into the sump chamber. Once the water has been collected in the sump chamber, it is then pumped out of the basement to a safe evacuation point. The advantages of having a perimeter drainage channel fitted are the following:

  • Where there are areas of the waterproofing system have failed, the perimeter drainage channel is used to solve these issues
  • The perimeter drainage channel helps to relieve the pressure from groundwater to assist in maintaining a dry habitable basement

Having a Sump Pump Drainage System Installed by a Professional

Having your waterproofing system working effectively is important to ensure the risk of your basement flooding is kept to a minimum. Both the sump pump and perimeter drainage channels need to be installed and maintained by waterproofing professionals. A poor installation may lead to the problem not been resolved and could mean incurring extra unwanted costs in the near future to put it right.

At the Basement Sump and Pump Company, we have engineers with over 10 years of experience in providing basement sump and pump services to sorting out your flooded basement problems.

Related Pages

 

 


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Macerator

Macerator Toilet Problems

Category : Basement Care

Macerator toilets are commonly used in homes across the UK and remove waste when it is flushed from below the drainage line.

Macerator systems are quiet and powerful but there can sometimes be problems. Macerator toilet pumps can fail, block or even break.

We have provided a list below of the potential problems related to macerators and how these can best be dealt with.

Some of these tasks can be carried out by yourself however, for peace of mind we would always recommend a trained specialist carries out the solutions to your macerator problems.

Macerator Is Still Running And Will Not Turn Off

One common problem that our customers have is that their macerator toilet keeps running even when turned off. This problem is caused when the pump has already flushed and continues to do so even though the macerator is clear. There are a number of reasons why this might occur:

  • Blocked macerator or pump
  • The rubber membrane has become damaged
  • Blockage in waste outside of the outline pipe
  • The microswitch is misfiring

Blocked macerator or pump

To unblock the macerator, a technician will first turn off the power supply. They will then remove the lid of the macerator. The blockage will most likely be toilet paper or other waste that has become stuck in the blade.

To remove this waste the technician will then use pliers and then turn the blade counterclockwise and carefully remove the waste accordingly.

Macerator Toilet that needs cleaning

Macerator Toilet that needs cleaning

If the macerator pump is blocked then the motor will need to be removed from the toilet. It will then need to be turned upside down so the pump impellers are visible.

Just like with the macerator, pliers will be used, and the engineer will clear the waste. The motor will then be put back into the macerator toilet.

Misfiring microswitch

This is a common problem that occurs in macerator toilets and this occurs when the waste is stuck between the switch and tank floor, which tricks the switch to thinking that the tank is full. The engineer will clear all the waste by hand and restart the pump.

The Rubber membrane is damaged

The rubber membrane will become damaged over time due to the water applying pressure on the seal. This will mean that potentially waste can get into the switch. The only real fix is that you will need a new replacement system that can be fitted by a specialist engineer.

Macerator Toilet Is Vibrating and Making A Loud Noise

If the macerator toilet is vibrating and making a loud noise, then it is more than likely that something has got stuck in the blade mechanism of the macerator.

A service engineer can fix this for you by removing the foreign object from the blade manually removing the object and by turning the pliers counterclockwise.

Macerator Pump is Starting on Its Own

If the macerator pump keeps starting by itself, then it is potentially a problem with the microswitch. For problems to occur with the microswitch it has to have either a fault with a misfiring microswitch or the rubber membrane may have become damaged.

If the microswitch is misfiring it leads the macerator into thinking that the tank is full when it is in fact empty. This will need to be replaced and then the pump can reset.

If there is damage to the rubber membrane, then waste will be able to get into the switch and cause problems to the system. A service technician will need to fit a new switch and rubber membrane.

Macerator Toilet Is Continually Tripping the Electrics

Macerator toilet pumps that continually trip the electrics is something that will need to be handled with care. This usually means that the water is getting into it which means the circuit will cut off so it will not lead to further damages. With the obvious dangers of water and electric it is recommended that only a trained technician is given the job of repairing the macerator.

If the motor has become damaged or is faulty then a specialist engineer will need to install a new macerator as the motor will be unrepairable.

The Macerator Does Not Smell Nice

If you have had a macerator operating for a long period of time, then it is more than likely it will need a deep clean. The macerator should ordinarily have instructions on how to clean it.

Macerator Toilet Pump is Foaming From The Vent

If your macerator is foaming out of the air vent then it is due to the over use of toilet cleaner or bleach being used. If this continues for a long period of time, then the motor will stop working because it is overheated this is because the toilet pump cannot pump water out correctly.

The solution would be to replace the microswitch to ensure the toilet pump system works correctly.

Macerator Is Running But It Is Not Pumping Water Out

If the macerator is running but is not pumping the waste away, then it is possible that the waste pipes are frozen. In just the same way that central heating systems pipes can become frozen so can those of the macerator.

The service engineer will first turn off the macerator and if the waste has overflowed then they will remove it. Hot towels will be used to heat up the pipes and loosen up the frozen blockage allowing the macerator to pump out the waste.

Need A Macerator Service?

We hope this article has provided you some useful advice about how a specialist technician will tackle different macerator toilet problems. We have a number of technicians placed across the UK able to help with any of your macerator issues. You can get in touch by calling 0800 019 9949 or by clicking the link down below.


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Why is My Sump Pump Making a Loud Noise?

Category : News

One of the most commonly asked questions we have from customers at The Basement Sump and Pump Company is “Why is my sump pump system making a loud noise?” Most sump pumps do make some form of noise if the waterproofing system is working correctly.

However, there are several factors that can cause the sump pump system to make a louder noise than normal. Some of the most common reasons are:

  • The type of sump system that is installed
  • How airtight the sump pump is
  • The amount of lubrication of the pumps and pipes
  • The location of the pump compared to the sump pit

When the Basement Sump and Pump Company provide a sump pump installation all the factors mentioned are taken into consideration. Our team aims to provide quiet running and high performing waterproofing systems.

Reasons Why A Sump Pump Maybe Noisy When Running

If the sump pump pit is not covered this can be one of the obvious reasons why there might be a loud noise from your sump pump when it is running.

If there are gurgling water noises this usually means that the sump pump system is working as it should. The noise is caused by the water passing through the pipework.

sump pump lid covered

Sump pump lid covered

To ensure you cannot hear this noise we would recommend making sure that the sump pump pit is covered with an airtight lid.

The Age of the Sump Pump System

The older sump pump models that were constructed from PVC (Polyvinyl chloride) generate a lot more noise than the newer systems that have durable cast iron pumps. The pedestal sump pumps are the loudest models of all the sump pump systems.

Newer pumps have self lubricating motors that run a lot more quietly. If the system you are using has a motor that is noisy and you have had the system installed for a long period of time, then it is probably best to contact a specialist to look at installing a newer pump.

The Pump Extends Out of The Sump Pit

One of the most common causes of a noisy pumping system is that the sump pump system is not actually placed within the sump pit.

If the system is not correctly placed, underneath the ground, then the noise will more than likely echo around your basement.

Clanging Noise from Discharge Pipe

As any water discharges through the pipework, it can cause the pipe to vibrate and rattle against the sump pump lid.

Measures can be taken to reduce this issue, such as, wrapping insulation around the pipe which will reduce the sound once the pipework encounters the wall.

Rubber stoppers can also be used to reduce the noise of the pump, these are placed between the discharge pipe and the liner of the sump pump lid.

Install and Service Your Sump Pump System

At the Basement Sump and Pump Company, we aim to ensure that every sump pump system runs as quietly and smoothly as possible.

We work with the very best manufacturers such as, Newton Waterproofing, Delta Members and Zoeller so you can be assured that your basement system is in safe hands.

Not only do we install new basement pumping systems but we also provide sump pump servicing as well. So if your sump pump is not working correctly then we are here to help no matter what the sump pump problem maybe.

You can get in touch with our highly trained professionals by clicking the link down below or by calling 0800 019 9949.


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I have a waterproofing system but my basement floods every time it rains

As we start to see the back of Storm Dennis, this doesn’t mean we are in the clear. The Met Office has forecasted further heavy showers in the next few days and with this comes the increased risk of flooding, does your basement flood every time it rains?

How Should My Waterproofing System Protect My Basement From Flooding?

Your system was built with flooding in mind, if you have a dual pump system, this reduces the risk of flooding by significantly more than a normal pump system, because the secondary pump is in place, continuing to pump even if the first pump fails to operate.

It is important that the system can still work even during a power cut (these can be common during severe weather and alongside heavy rainfall) this then ensures the sump pumps are supplied with power, allowing them to operate for a period of time during a power cut. As a further precaution, most pump systems come with an alarm as standard, failing to keep up with your service plan could result in the alarm failing and not detecting high levels of water.

What Should I do If My Basement Floods?

Firsts things first, it’s important to sanitise all areas in the property that are affected and strip out all damaged timber from the property. With the potential health hazards, floodwater can bring, it’s important to cover exposed areas of skin and keep children and pets clear from flooded areas.

By removing any flood-damaged timber this then reduces the potential risk of a fungal decay outbreak, if you’re unsure on how to carry out flood remediation it’s always vital to speak to specialist property care specialists, such as nationwide company Timberwise.

Did you know?

During a flood, water levels and the rate at which the water is flowing can quickly change. It only takes 6 inches of floodwater to knock you off your feet.

How Do I Prevent My Basement From Flooding Again?

If you have spent the time, money and effort in transforming your basement into further living space or valuable storage space for your treasured belongings it’s important to ensure the continued maintenance of your installed waterproofing system to keep the basement dry. Although your system may require a little extra maintenance occasionally, the benefits last long term.

Why It’s Important To Maintain Your Pump?

It’s important to regularly carry out maintenance of the sump pump as failure to do so can result in not only the pump but the whole system failing. The consequences of failure are often major upheaval as it can lead to your basement flooding, personal belongings completely ruined and leaving your basement guarantee null and void.

Is Your Basement Ready To Handle The Heavy Rain?

You can trust our basement pump experts to provide you with the best basement sump pump service to solve your damp basement problem. Don’t worry, by completing the form, you’re not committing to a service. We will simply be in touch to discuss your options and answer questions you may have.

You can get in touch with our team by calling 0800 019 9949 or filling in our contact us form.


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Why is My Sump Pump Not Working?

Category : Basement Care , News

Sump Pump Power Outage
Sump Pump System is Frozen or Clogged
Lack of Maintenance
Float Switch is Not Working
Corrosion of the Sump Pump
Blocked Impeller
The Valve Has Stopped Working

A common question that is often asked by our customers is “Why is my sump pump not working?” The sump pump unit is perhaps the most important part of the basement waterproofing system.

The sump pump ensures that water is pumped away from the sump to an area away from the property where the water can then be drained away from the foundation.

If the basement sump and pump stops working then this can be a real problem. There are several reasons why the waterproofing system may have stopped working.

Sump Pump Power Outage

One of the reasons why the basement sump pump may not be working is that there could be an issue with power reaching the sump pump. The sump pump can lose power as a result of:

  • Extreme bad storm weather
  • A fuse can be blown in the circuit for where the sump pump has been plugged in
  • If you are using a low energy battery back up this can lose power
  • The plug socket was used for something else and the sump pump was not plugged back in.

One simple solution to this is contacting our team at the Basement Sump and Pump Company for a long-lasting battery backup sump pump system.

Sump Pump System is Frozen or Clogged

The perimeter drainage channel is a key part of the waterproofing system and when it is functioning correctly it will take the water from the perimeter of the basement and channel it to the sump and pump for safe removal from the basement. If the pipe on the sump pump unit has become blocked for whatever reason, the unit cannot pump any water from your property which could potentially lead to flooding.

Dirty

Sump pumps can also stop working if the pipe becomes frozen. Also, if any debris in the pipework is too much for the sump pump system to handle, then this could potentially be another reason why it will not work properly.

Lack of Routine Maintenance

Like most things, it can be subject to wear and tear through constant use and could become defective over a long period of time if not maintained. The best solution to this is to have an annual sump pump service, this will make sure that everything is working properly with your waterproofing system and ensures optimum performance.

Dirty

Our technicians are highly skilled pump engineers, and we can install and provide maintenance for different types of sump pump systems. The manufacturers we are currently working with are Zoeller Pumps, Delta Membranes and John Newtons.

Float Switch Not Working

The float switch functions based on the level of the water that is in the sump pump pit. When the water rises to a certain level then the sump pump will automatically switch on and start the process of pumping the water out of the basement.

Dirty

When the water level in the sump pump pit drops to a certain level the float switch will turn off. If the water in the pit is full of debris such as paper, wet wipes and hair then the water may struggle to move freely and the float switch may not operate as it should.

Corrosion of the Sump Pump Unit

Even the most corrosion resistant sump pump unit will start to rust at some point in its lifetime and if this happens the float switch may once again struggle to function properly.

The best course of action is to contact a specialist who can either clean the sump pump or install replacement parts as necessary.

Blocked Impeller

The impeller is one of the main functions for the sump pump system to work properly and this can malfunction for several reasons. One main sign that there is an issue with the impeller will be strange noises coming from the sump pump.

The impeller can become clogged due to the build up of dirt or debris. This can be sorted by having the impeller cleaned or in severe cases even replaced.

The Valve Has Stopped Working

The valve stops the water that is pumped from flowing back into the sump pump pit. Clogging is the main issue for why the valve will have stopped working. Debris, tiny stones or mud can start to build if not regularly maintained.

Dirty

The valve can also wear out after a long period of time so if this happens then this will need to be replaced to ensure that the sump pump system is working in order again.

What Do I Need To Do To Fix My Sump Pump System?

We have now outlined the reasons why the sump pump system may stop working, so what can you do? The main fix to sorting out the issue is to have regular maintenance of the sump pump system.

In a majority of cases, this means having an annual service of the sump pump. All issues discussed for the sump pump to stop working can be sorted by contacting our team at the Basement Sump and Pump Company.

Having regular maintenance carried out at your property is a small price to pay to know that your basement waterproofing system will be running smoothly during times of heavy periods of rainfall.

You can get in touch with us by clicking the link button below:

Contact Our Team


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Technician installing sump pump

How Do Sump Pumps Work?

Category : Basement Care , News

You’ve probably heard of sump pumps before. They are often mentioned by people after severe flooding or heavy storms. It’s unusual that you will hear people moaning about them, instead you will hear people talking about how the sump pump has saved their home, ensuring that they aren’t knee deep in water and their home is flood free.

What Is A Sump Pump?

A sump pump is a pump that is used to remove water that accumulates in a water-collecting sump basin and is commonly found in the basement of homes.

Water entering a home, due to heavy rain or high water table levels, is collected through the perimeter drains of a basement waterproofing system. The drains will funnel the water into the sump basin and the pump will then remove the collected water to the nearest drainage point.

The job of a sump pump is to direct water away from the house, to a place where it is no longer problematic, because of this, the pump will often be used in the basement of homes or areas where the water table is above the foundation level.

Basement sump pump

It is very easy for groundwater to collect in basements and crawl spaces. It will rise through cracks in your foundations and penetrate through your walls, often during long periods of rain or heavy storms.

If there is a possibility of flooding in your home, it is recommended that you have a sump pump installed as this will collect the water and redirect it away from your home, protecting your home from flooding and any waterproofing system from damage.

How Much Does It Cost For A Sump Pump To Be Installed?

It can cost up to £600 plus VAT for a sump pump to be installed in an average domestic property. However, this is dependent on whether any additional pipework is required. If larger pumps or foul pumps are required, then the cost can be higher.

Here at Basement Sump and Pump, as a trusted sump pump installation company, we install numerous sump pumps every year. Around 80% of the installations we complete will cost between £400 and £500 plus VAT. However, if a replacement sump is required it will be double this cost.

We would be happy to arrange for one of our sump pump specialists to visit your home and give you a free, no obligation quote for a sump pump to be installed in your property.

Contact Our Team

How Does A Sump Pump Work?

A sump pump will be installed in the lowest part of your basement where a hole around 2 feet deep and 18 inches across is cut into your concrete floor and the pump is placed in the sump pit, also known as a sump basin. The water will flow into the sump pit where it will be collected until the pump is activated.

A sump pump is activated by a float, similar to the one in your toilet tank, when the float rises to a set level the pump will start and the water will be pumped out of the sump basin. The water is then taken by the pipes out of the home via a drainage point and safely discarded several feet away from the foundation of the property.

cleaned-sump-unit

Sump pumps work really well when there is heavy rainfall, strong storms or rapidly melting snow. Instead of these weather elements flooding your home, they will be collected in the sump pit and pumped to a safe drainage area.

The Types of Sump Pumps

There are two types of sump pumps; a pedestal sump pump and a submersible sump pump.

The pedestal sump pump is often the more economical sump pump option. As it is mounted above the sump with an exposed motor it makes it easier for repairs to take place if needed. The pedestal sump pump is the more visible pump, but often won’t last as long as the submersible sump pumps.

The submersible sump pump is completely mounted inside the sump and sealed. This makes it the more visually appealing sump pump, but it does mean it is tricky to complete repairs if needed. The submersible sump pump will tend to cost more than the pedestal sump pump, but it will last longer, be less obtrusive and quieter too.

Why Do You Need A Sump Pump?

If you have a beautifully finished basement that is nicely converted into the perfect space to relax and unwind with gorgeous carpets, latest electronics and more, then you definitely need a sump pump installed. It will help avoid the risk of bad weather, or a change in water table levels, destroying your dream basement space.

You should also be considering a sump pump repair if your basement has flooded before. If you live in a flat or low lying area with soil that readily and easily traps water, if you live somewhere that has lots of extreme weather such as frequent heavy rain or snow or if your existing pump is 6 years old or more as they will usually last up to 10 years.

In order to get the most out of your pump, it is vitally important that they receive a regular service to keep them working efficiently and prevent any unwanted build up.

If you would like a basement sump and pump service then get in touch with us by calling 0800 019 9949 or contact us online.

Contact Our Team


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Everything You Need To Know About Macerators & Sewage Pumps

Category : Basement Care , News

A macerator pump is a fast-moving rotating blade that breaks up toilet waste through piping and into a sewer or septic tank. They’re compact units usually found in bathrooms at the back of your toilet. If you need your macerator serviced please get in touch and we can provide you with more information on 0800 019 9949.

Sewage pumps are wastewater pumps that move sewage from your property to an outlet channel. They’re always found at the lowest point of your basement and are generally submerged most of the time. Discharge water from toilets, showers and washing machines will all be removed from your property via a sewage pump.

Before sump pump clean

 Before Service

Most sewage pumps at automatic, and in case of power failure, it’s recommended they’re fitted with a battery back-up system. The last thing you want in your basement is your sewage pump failing! We recommend having your sewage pump serviced at least once a year and your sewage chamber cleaned at least every 18 months.

To help you keep your sewage pump / macerator working in tip top condition we have compiled our list of the top items that you should not flush your toilet or sink:

Disposable baby wipes – even products described as ‘biodegradable’.
Paper towels – these items do not break down easily unlike normal toilet paper.
Sanitary towels and tampons
Dental floss – can become tangled in the grinder mechanism.
Plastic bags – incredibly people do flush plastic bags down lavatories!
Cotton wool buds – although small, these have been known to clog impellers.
Latex condoms / gloves – these are not biodegradable and can clog impellers.

After sump pump clean

After Service

At The Basement Sump & Pump Co. we are experts in servicing and maintaining sewage pumps. If you have any questions about your pump or need to book in a service, please give us a call on 0800 019 9949 or fill out our online form to request a service we’re here to help!


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Top 5 Questions about Sump Pumps

Category : Basement Care , News

Here at the Basement Sump & Pump Company we get lots of customers asking us for advice about their sump pump. Many of our customers have never even heard of a sump pump before! But don’t worry; we are here to help ensure your sump pump runs as smooth as possible and provide you with all the information you need to keep your basement warm and dry.

What is a sump pump?

A sump pump is a pump used to remove excess water from a chamber, which also known as a sump. Water may collect in the chamber from excess groundwater, channelled from a perimeter drainage system, or from rainwater. They’re commonly found in basements which are below the water table.

Sump pumps are usually made of metal or plastic and are commonly submersed inside the chamber. When the water level inside the chamber reaches a certain level, the pump will turn on automatically and drain the water away to a convenient drain off point.

Some pumps also have an alarm to let you know when the water level is too high. Other pumps come with a battery back-up system so they can work in the event of power failure.

Sump pump

Why do I need my sump pump serviced?

Once your sump pump is installed, it’s easy to forget it is even there. Many people only become aware that they have a sump pump fitted if suddenly their basement starts to flood. Flooding can occur if your pump has broken, if the pump isn’t powerful enough or if there is a blockage in your perimeter channel.

An annual service may be required to validate any insurance or guarantee on your basement in the event of a flood and to avoid any loss of personal property that may be housed near your pump. Regular maintenance is recommended to ensure your pump is functioning properly.

How often should I get my sump pump serviced?

To keep your sump pump in good working condition, we recommend having a service every 12 months. However, some pumps are used more frequently than others. For example: We attend many pumps in London that are heavily used due to a build-up of silt in their basement drainage channels, so in such instances, we would recommend a service every 6 months to ensure the pump is working as it should. The Basement Sump Pump Company can offer competitive discounts to customers who require a service every 6 months.

Your pump will also be heavily used if it disposes of water from a washing machine or dishwasher. We also service sewage pumps, which may require a deep clean every other year. This can be assessed at the time of your pump service.

What do I do if my sump pump alarm goes off?

In the event of your alarm sounding, don’t panic! Sometimes condensation will make contact with the sensor inside the chamber and set off your alarm. To find out if the water level inside you pump is too high, then listen to see if your pump is running constantly. It will sound similar to a dishwasher. The pump may be continuously running for various reasons, most of which can be easily fixed.

If you require an engineer to provide your sump pump repair, give us a call on 0800 019 9949 and we will endeavour to get someone out to help you as soon as possible.

How long will my sump pump last?

Submersible sump pumps generally last up to 10 years if not longer. Regular service will ensure your pump lasts as long as possible. As submersible pumps can be expensive to replace, it will be cheaper for you in the long run to prolong the life of your sump pump. However, it is always worthwhile checking with the manufacturer of your pump to find out how long they advise the manufacturers warranty is valid for.


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The Basement Sump Pump introduces our newly designed and responsive site

Category : General News , News

To improve our customer experience at The Basement Sump Pump we proud to introduce our new and responsive site. The Basement Sump Pump website is now redesigned to have a more modern feel with improvements made to the overall usability of the site. We not only wanted to make improvements to the design of the site but to make the site fully responsive – meaning that the site looks great on your phone as well as your laptop.

The redesign of the site was created with the visitors in mind and to improve the experience for the user. By improving the experience the aim is to make it easier than ever for our visitors to become customers.

The feel of ease is very important to make the visitor’s journey much easier. To ensure all the information about our services are made easily accessible to our customers, the layout and the sites navigation were carefully measured.
The feel of ease is very important to make the visitor’s journey much easier. To ensure all the information about our services are made easily accessible to our customers, the layout and the sites navigation were carefully measured.

The Changes we have made to the Site:

Introducing the Parallax Scroll

“The what scroll?!” – Although this sounds techy there is a simple explanation! On the homepage, you will see that that the background image will move at a slower rate than the foreground which creates an illusion of the image being 3D once scrolling down the page. This is known as the parallax scroll.

Faster Page Speed and Efficiency

Page loading time is an annoyance for anyone who visits any site so by making improvements to the back-end of our site we have decreased the page load times. This means our visitors can find exactly what they want without having to spend much time waiting for pages to load.

Sleek, New Look and Design

We felt that the site needed to be brought into the 21st century. So, we have given it an extra clean finish to ensure that distractions are eliminated allowing our visitors to focus on the most important aspect of the site, the content.

Responsive Design

Mobile is a main part in everyone’s daily life so here at The Basement Sump and Pump, we not only wanted to make the site look attractive but also be able to function on all screen sizes and resolutions.

Our goal is to improve the visitor’s experience and to ensure that The Basement Sump and Pump is the go-to company for sump pump servicing. If you have any problems with your sump pump then please call 0800 019 9949 or visit our Request a Clean & Check Service page.


Bradley Brown
Bradley Brown
17:43 09 Apr 20
lewis barwick
lewis barwick
19:07 06 Jul 18
I called up for a service which was promptly booked in. Mark was friendly and knowledgeable. I will definitely be... having you back next year. Many thanks, Lewis.read more
alan holmes
alan holmes
09:59 28 Jun 18
Mark arrived early, protected floor surfaces and carried out the service with good knowledge of the site from doing the... initial installation and previous service visitsread more
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