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Case Studies

Residential Basement Pumps

At the heart of every basement conversion, there is an unseen hero working tirelessly to keep the basement dry 24 hours a day, 7 days a week. We are of course referring to the basement pump. Just because the pump is out of sight doesn’t mean it should be out of mind.

You should give your basement pump the same level of importance as you would your boiler. Most people have their boiler serviced annually to make sure that during the cooler months the boiler is in tip top condition and the house stays warm. The same goes for your basement pump. If you want the peace of mind that your basement is going to remain dry then you need to make sure it is serviced. 

We offer residential and commercial customers a range of flexible servicing packages dependent on the individual servicing requirements. Our pump servicing specialists will advise on a service by service basis should there be a change to the recommended frequency and requirements of service plan. Changes in service pattern may be required as a result of the type of water in the area or the frequency that the pump is operating for.

Pump servicing across the country

The Basement Sump and Pump Co are proud to be part of the Timberwise family. Timberwise have been associated with providing property care and below ground waterproofing services to residential and commercial customers across the country for over 50 years. As part of Timberwise, we are able to offer pump servicing across the country. We cover from Cornwall all the way up to Northumberland and everywhere in-between.

We are proud of the quality of service that we provide to our customers be they big or small. Below are a couple of examples of the basement pump servicing service that we provide:    

Residential Case Study: The Manor House, Cheshire:

We have been looking after the basement pump in this property since the owner took the plunge in 2010 and turned their dark, damp cellar into a dry, useable storage room.

Technician installing sump pump

Following an initial service, it became apparent that an annual service would potentially put the operation of the pump at risk and leave the basement prone to flooding. This risk was as a result of the location of the property which is in the heart of rural Cheshire. Due to the substrate in the area, there were high levels of silt build-up which if left would have clogged the pump and invariably have led to the pump failing and the basement flooding. As a result, we advised servicing the pump initially every 4 months. This service routine is constantly reviewed by our service engineers to ensure that we not only give the best value to the owner but also eliminate the risk of the pump failing.

Time on Site: 2 hours

Servicing Frequency: Every 4 months

Service Engineers Required: 1

Commercial pump servicing solutions

We provide a range of pump servicing solutions for a wide spectrum of commercial customers. Converted basements can be found in all manner of commercial premises – all of which require servicing to ensure that the basement remains dry and useable. Our commercial customers include housing association properties and student lettings through to fitness centres, shopping parades and restaurants. As per our residential pump servicing, we can offer a bespoke servicing package tailored to the individual needs and requirement of the customer and the basement. Our servicing package includes contacting tenants directly to arrange dates for servicing appointments.

Sump Pump

For larger commercial organisations we also make available the expertise of our specialist team who are skilled in the repair and maintenance of a variety of below ground pumping stations, including groundwater as well as foul.  We are also able to offer the servicing of Foul systems. Foul systems that require cleaning by tanker can also be managed through The Basement Sump and Pump Co. – We offer a range of tanker services to meet your individual needs.

For peace of mind all of our servicing engineers carry CSCS cards and take part in regular asbestos awareness updates as well as other job specific health and safety training.

Commercial Case Study: High Street Bank, London:

The Basement Sump and Pump Co. were called upon to manage the servicing and maintenance of two basement sump pump systems at commercial premises in North London. The system had been in place for several years and had not been maintained for some time.

Our servicing engineers were able to identify that one of the pumps required replacement as the neglect had resulted in damage happening to the pump making it irreparable. The servicing was made extra tricky as one of the pumps was in the bank vault itself! No problem though for the determined our London basement pump servicing specialists who were on site.

Time on Site: 12 hours

Servicing Frequency: Every 12 months

Service Engineers: Required: 2

Basement Sump and Pump Technician



Mark Pilbrow
Mark Pilbrow
15:29 21 Jan 21
Jason was on time, professional, straightforward and most importantly sorted our sump issue before it became a... significant problem. Nice guy more
Cosford hall classic
Cosford hall classic
11:18 11 Jan 21
Brilliant service from Jason , arrived on time and was very friendly and polite, he serviced our pump whilst explaining... in detail what he was doing and what we should expect from our pump system. Mark has done our service for over a decade and I didn’t think anyone could be as good but Jason has filled the slot perfectly. Here’s to another decade of good service from Jason .read more
Steve Milner
Steve Milner
20:32 09 Dec 20
James from the Basement Sump & Pump Co attended to ensure the basement pump his firm installed last year was working... well. These pumps can draw in sand and dirt so it is important to clean it annually. Pump itself is excellent - definitely recommend this company for the installation of more
Tim Wheeler
Tim Wheeler
15:17 24 Nov 20
Friendly and efficient service and very easy to deal with.
Kausar Hussain
Kausar Hussain
13:52 07 Nov 20
Excellent service. The technician identified the issue with pump and the set up and carried out the modifications to... rectify the issue. Very thorough and professional serviceread more
Lynn Woods
Lynn Woods
09:01 29 Oct 20
Extremely knowledgeable and provided a thorough high quality service.
Bradley Brown
Bradley Brown
17:43 09 Apr 20
lewis barwick
lewis barwick
19:07 06 Jul 18
I called up for a service which was promptly booked in. Mark was friendly and knowledgeable. I will definitely be... having you back next year. Many thanks, more
alan holmes
alan holmes
09:59 28 Jun 18
Mark arrived early, protected floor surfaces and carried out the service with good knowledge of the site from doing the... initial installation and previous service visitsread more
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