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How To Prevent Your Basement Flooding?

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Category : Basement Care , News

When it comes to year round management of your property, you can never be too careful when it comes to making sure that your basement is as safe and secure from flooding as possible. That’s why when it comes to preventing your basement from flooding there are a few handy steps you can take to minimize the risk of your property suffering from the effects of a flooded basement all year round.

Step One: Decide If Your Surroundings Pose a Risk

The first step in securing your property against the dangers of a flooded basement is by taking account of your immediate surroundings and deciding whether or not the immediate surroundings of your basement pose a risk to its waterproofing.

This couldn’t be more literal. If your basement is situated at the bottom of an incline, then you are definitely at risk of having moisture being directed towards, instead of away from, your property. Obviously this poses a risk if your property is vulnerable to leaks, as any amount of water let into your basement is going to be a risk – so before anything else, make sure that your basement is adequately shielded from its environment.

You can take precautions like digging a soakaway, installing additional drainage around your basement or even levelling off the area around your property if you have those permissions and power.

Essentially, whatever you can do to prevent water from draining towards and pooling around your property, you should do. Don’t forget as well, certain types of soil are going to retain and release water in different ways, meaning that the below wall grounds of your basement could be at risk of increased exposure to moisture and liquid from the surrounding ground.

So, the very first thing you should be doing when it comes to securing your basement against flooding is making sure that you have done all in your power to defend against the immediate surrounding area of your property.

Step Two: Clean Your Gutters and Drains

The whole point in having guttering around your house is to collect and safely drain away the rainwater that falls from the top of your property, and direct it away from your home. If you fail to do this not only are you endangering your basement to flooding, but you are also potentially opening up your property to problems from damp and even wet rot.

First, let’s talk about how this could happen. A build up of leaves, branches, and other debris within your guttering could lead to those gutters overflowing, and then the water within overflowing and pouring down the side of your property.

Ignoring for a second the danger that this poses to your properties walls (it’s a fast track to damp), this water is going to be hitting the ground next to your property at a much harder and more condensed rate, making it much easier for this liquid to soak into the ground right next to your property, and potentially damage your basement before you even know what’s happening

Always make sure to clean your gutters in Spring and late Autumn to ensure that they are draining properly, and you can avoid possible damage to your basement walls!

Step Three: Regularly Service and Maintain Your Sump Pump

If you are committed to keeping your basement dry, safe and rot free then you should already know how important a sump pump is when it comes to stopping a basement flooding. They work in your property to remove any excess liquid that might have accumulated, draining the potentially damaging and harmful water away from your basement and your properties foundations without anything drastic happening.

This is important for a couple of reasons; the main one being that a sump pump is your first and most active defence against rising levels of water and the dangers therein within your basement. Outside of general protective measures like using the correct sealant on ground level windows or entryways, a sump pump is the only piece of dedicated machinery you are going to employ against flooding in your home, so it’s definitely important to maintain.

Another reason that sump pumps are important is that in draining away excess liquid from your basement, you are minimizing the risk of damp and rot, as well as the accumulative flood that could happen if damp is left untreated.

However, your sump pump is only going to work as long as its well maintained and looked after. To that end, you have to make sure that it is in its best condition all year round – and that means regular sump and pump maintenance to ensure that the pump is ready to take on the water you want it to drain.

Is a Flooded Basement Dangerous?

A wet or flooded basement is no small thing. In fact, if you even suspect that your basement has been subjected to even a minimal amount of flooding, then you need to act fast – let me tell you why.

Firstly, the structural damage that flooding can lead to is potentially devastating. Obviously, you have the possibility of damp to contend with, which could infest both the walls of your basement and even the foundations of the building itself, which can completely compromise the structural integrity of your building.

Needless to say, this is dangerous, as catastrophic failure of your buildings masonry or structural integrity as a whole can lead to some pretty nasty problems such as walls collapsing, foundations cracking and even floors becoming unstable.

That’s not to mention that if left unchecked, damp can create the ideal breeding grounds for dry rot, which can obviously wreak havoc in your home if not dealt with in a timely manner. So, don’t wait.

The easiest way to avoid the potential dangers of a flooded basement is by acting prematurely. Ensure that your sump pump is working and ready to drain away the excess liquid in your basement with a visit from our technicians, and if you don’t already have a pump installed then look into the options available to you here on our site by visiting our basement sump pump installation page, and help yourself avoid the dangers and risks that accompany a flooded basement.

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What is a Sewage Pumping Station?

Category : Basement Care , News

A sewage system consists of a large tank with pipes that carry the sewage from the property to the main sewers. Normally, these networks of pipes rely on gravity transporting the waste to the main sewer however, this is not the case for buildings that are located in low lying areas. If the main sewer is situated on higher ground, then the sewage will need to be transported to the main sewer via a different method. This is where the sewage pumping station comes into play.

What is a Sewage Pumping Station and how does it work?

The pumping station is a large tank that acts as a receiver for the sewage and it is then drained to the sewage system. Sewage pumping stations are primarily used where the property is located a substantial distance away from the sewage system.

The sewage sits in the tank and once it reaches a certain level, a float switch is tripped. This causes the pump to start working and provides enough pressure for the sewage to move to the outside of the tank. The sewage moves against the forces of gravity and then progresses toward the main sewer.

Why do you need a Pumping Station?

There are a number of important reasons why you may require a sewage pumping station. These are listed below:

  • If there is a lack of gravitational flow, for example, if the sewage is situated below the main sewer then it will need to be pumped upwards.
  • If the connection to sewers is obstructed by a ridge for example.
  • If there is no gravity system in place
  • If having groundworks around the building to allow the sewage to flow by gravity is more expensive than the cost of a sewage pumping station.

The Advantages for having Sewage Pumping Station Installed?

Sewage pumping systems are fitted with alarms which notify you if there are any problems with the systems. If there are any problems with the system this is when you would need to contact a qualified engineer. There are a variety of sizes of pumps that can fit either domestic or commercial properties. Sewage pump stations work automatically meaning there is minimal human contact, which reduces the chances of any health issues.

Problems with Having a Sewage Pumping Station

The design and installation of a sewage pump station are likely to be expensive as you will want the system to be reliable to prevent problems happening on a regular basis. While the pumps used in the system are designed to reduce the risk of blockages these can still occur causing the pumping station to breakdown.

It can prove difficult to try to find the correct parts for the pump to work if it does breakdown. The chances of a breakdown can be significantly reduced through having regular maintenance carried out by our experienced team at The Basement Sump and Pump Company.

How much does a Pumping Station cost?

The cost can vary depending on a variety of factors such as the type of pumping station that needs to be installed. Types of pumps vary from having a single to a large dual pump sewage system.

At the Basement Sump and Pump Company, we can install and provide maintenance for a sewage pumping station. We aim to provide a reasonable price for sewage pump installations and servicing for all of our customers.

What to do next?

We hope this article has provided some useful information about what a sewage pumping station is and how it works. The only real problem with this type of sewage system are the potential blockages that stop the system working. The likelihood of blockages can be greatly reduced by having regular maintenance from a qualified engineer. You can get in touch with our team by clicking the link down below:

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Why Do You Need A Battery Backup for An Existing Sump Pump System?

Category : Basement Care , News

No matter which type of sump pump system you have installed, it may at some point eventually fail as a result of a power outage. It is therefore important that the Battery Backup pump is working to ensure that the sump pump system will still be working to keep the basement dry whilst there are no mains electric.

We would always recommend that every basement sump pump system must have a Battery Backup system in place. This means that even if there is a power failure the Battery Backup will kick in to pump away water. Battery Backup systems are an integral part of the whole waterproofing system.

Why Do I need Battery Backup For My Sump Pump?

A question we often get asked is, “Do I need a Battery Backup for my sump pump system?” The most common answer we say is “Yes”. The reason we say this is that even though you may not be in an area that is prone to power outages, it only takes one power cut to happen to cause severe damage to your basement through flooding which will prove to be costly to fix.

The reasons why you need a Battery Backup for a sump pump:

  • Stormy weather can knock out the mains power
  • Heavy rainfall can cause damage to the main pump
  • The primary pump can eventually fail

How Does a Battery Backup system for a sump pump work?

A sump pump system works by alleviating the water from the sump basin and pushing it out of the house to a drain off point. A sump pump system draws electricity from circuits in your house so when you lose power to the house the sump pump will stop working. Even if it is for only a small amount of time (e.g. a couple of hours), you could still end up having a flooded basement.

A Battery Backup sump pump kicks in when the main sump pump system has no power running to it. The backup sump pump works independently from the primary pump and will start working if the primary pump fails to start working.

The main use of the Battery Backup is to provide a full defense against the buildup of groundwater. In addition to the normal functionality, the control box will turn on the Battery Backup once a month to make sure that is working properly. If the pump does fail for whatever reason, then the box will alert with a loud alarm. If sump pump Battery Backup system loses power or the battery needs replacing, then you will also receive an alert.

How Long Does a Battery Backup System last?

The length of time that a Battery Backup system can work for is dependent on the amount of rainfall occurring whilst the power is off and how much water has reached the basement of the property.

It is estimated that a Battery Backup system can run for up to 53 hours however, if there are serious water problems and the pump is working harder then the battery may only last for 12 hours. (family handyman). Other factors that impact the length of time that the battery can last are:

  • The size of the battery
  • The consumption of power used by the sump pump system

Can I install a Battery Backup onto an existing sump pump system?

If your sump pump currently does not have a Battery Backup system in place, then it is possible to install one later. We offer installation on both sump pumps and backups. Simply contact us online to book an inspection with one of our specialists here at the Basement Sump and Pump Company.

How much does it cost to install a Battery Backup sump pump?

The cost for a technician to install a Battery Backup sump pump in the UK can be dependent on several factors including:

  • How much the pump can handle
  • What type of pump is installed
  • The complexity of the job

If you would like to discuss a quote for the installation of a Battery Backup system, then our team at the Basement Sump and Pump Company will be happy to help. Our experienced technicians will provide a full inspection of the sump pump system detailing a responsibly priced cost for the installation of the backup system.

Need Further information on Sump Pump Battery Backup System?

We hope this article has provided you with the necessary information about how Battery Backup systems work and why they are needed. If you would like further information about needing a sump pump Battery Backup installing at your property then contact us on 0800 019 9949 or contact us online.

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The Importance of a Sump Pump Drainage System

Category : Basement Care , News

The sump pump is a part of the basement waterproofing system and is an essential component so that the basement does not flood. The other key part of the waterproofing system that it works in conjunction with the basement drainage channels. These two elements work together to deal with any potential water ingress problems and keep the basement environment dry.

The design of the sump pump discharge line is an important part to prevent clogs from occurring and ensures that the system works at optimum efficiency. The problems that affect what happens outside of the basement effects the amount of water that can enter the basement and cause flooding.

It is important to ensure that water is kept away from the foundation of the property so that it will not lead to leaks inside of the basement.

If water from the sump pump’s discharge line is discharged in the wrong location it can lead to problems with the discharged water that has been pumped out finding its way back into the basement.

Features of Sump Pump Discharge Lines in the Drainage System

Problems with your sump pump discharge lines will cause the system to run continuously meaning that the basement waterproofing system will have a shortened life span. There are features within the sump pump drainage system that can make all the difference between having a full working system and a dry basement to having a potentially flooded basement.

Sump Pump Check Valve

The sump pump check valve is a section of the discharge line and its main purpose is to pump water into the discharge line. By doing this the water will not come back into the sump pit. This is an important feature of the sump pump drainage system as every time the pump is turned off the sump pump will have to pump the water out again.

The failure of the sump pump check valve can be a real problem, as this will cause an increase in the usage of the pump leading to an unnecessary increase in wear and tear. Sump pump check valve failure can also increase the chance of the system breaking down.

Discharge Lines Will Need Freeze Protection

It is possible during the colder months of the year that the discharge line will freeze over. The danger if this happens is that the whole sump pump system will stop completely. If the water cannot find an exit point out of the waterproofing system, then it will eventually cause your basement to flood.

To stop this from happening The Basement Sump and Pump Company will install discharge line fittings which dramatically reduce the chances of the discharge line freezing. There are also additional holes on the top of the fittings which will allow the excess water to escape out of the basement.

Discharge Line Openings

The opening section of the discharge line is one of the weakest points of the entire waterproofing system. This is because the openings are susceptible to becoming clogged with dirt and debris. This will result in the sump pump system ceasing to function and therefore lead to the basement being flooded.

When installed by a professional sump pump company the discharge line opening will have a grated opening and a plastic design which will help prevent clogging from happening.

How do Perimeter Drainage Channels Work with Sump Pump System?

Perimeter drainage channels are, as the name suggests, installed around the perimeter of the basement They have several holes in the channel which allow water from the cavity drain membrane to enter the channel.

The collected water is then dispersed from the drainage channel into the sump chamber. Once the water has been collected in the sump chamber, it is then pumped out of the basement to a safe evacuation point. The advantages of having a perimeter drainage channel fitted are the following:

  • Where there are areas of the waterproofing system have failed, the perimeter drainage channel is used to solve these issues
  • The perimeter drainage channel helps to relieve the pressure from groundwater to assist in maintaining a dry habitable basement

Having a Sump Pump Drainage System Installed by a Professional

Having your waterproofing system working effectively is important to ensure the risk of your basement flooding is kept to a minimum. Both the sump pump and perimeter drainage channels need to be installed and maintained by waterproofing professionals. A poor installation may lead to the problem not been resolved and could mean incurring extra unwanted costs in the near future to put it right.

At the Basement Sump and Pump Company, we have engineers with over 10 years of experience in providing basement sump and pump services to sorting out your flooded basement problems.

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WE ARE OPEN FOR BUSINESS- Coronavirus Update

Category : News

The UK Government has made it clear that it wants us to return to work. We are open for business for our full range of services. These include sump and pump servicing, annual clean and check, and tanker cleaning.

Please call or email us and we can help you with any of these requirements.

How are we ensuring that you and we remain safe?

Several of our administrative and management staff remain working from home to help with social distancing in our offices. Everyone must stay more than two metres away from anyone else in any of our offices. Offices are regularly sanitized. All staff are encouraged to wash their hands regularly.

When our surveyors and technicians are out at customer premises, whether carrying out a survey or servicing, we will protect both you and us from coronavirus. We will remain alert and continue to socially distance ourselves from you. We ask that you always remain over two metres away from us – where possible leave us to carry out our work on our own. We will ask that you do not come into the work area.

When at customer premises, our staff will be self-sufficient and will not accept drinks or food from you, so we ask that you do not tempt them!

In the construction industry we use PPE for most jobs we carry out. As such our staff are supplied with appropriate sanitization products and are instructed to use these before, during and after entering any customer premises. Where appropriate, gloves, masks, overalls and respirators are also worn to protect both you and us.

We want you to be confident that we are taking every precaution and that you feel as safe as possible in our hands. We welcome any suggestions you may have.

Together we can stay safe. Thank you.

Mark Edwards
Managing Director

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Macerator Toilet Problems

Category : Basement Care , News

Macerator toilets are commonly used in homes across the UK and remove waste when it is flushed from below the drainage line.

Macerator systems are quiet and powerful but there can sometimes be problems. Macerator toilet pumps can fail, block or even break.

We have provided a list below of the potential problems related to macerators and how these can best be dealt with.

Some of these tasks can be carried out by yourself, however, for peace of mind we would always recommend a trained specialist carries out the solutions to your macerator problems.

Macerator Is Still Running And Will Not Turn Off

One common problem that our customers have is that their macerator toilet keeps running even when turned off. This problem is caused when the pump has already flushed and continues to do so even though the macerator is clear. There are a number of reasons why this might occur:

  • Blocked macerator or pump
  • The rubber membrane has become damaged
  • Blockage in waste outside of the outline pipe
  • The microswitch is misfiring

Blocked macerator or pump

To unblock the macerator, a technician will first turn off the power supply. They will then remove the lid of the macerator. The blockage will most likely be toilet paper or other waste that has become stuck in the blade.

To remove this waste the technician will then use pliers and then turn the blade counterclockwise and carefully remove the waste accordingly.

Macerator Toilet that needs cleaning

Macerator Toilet that needs cleaning

If the macerator pump is blocked then the motor will need to be removed from the toilet. It will then need to be turned upside down so the pump impellers are visible.

Just like with the macerator, pliers will be used, and the engineer will clear the waste. The motor will then be put back into the macerator toilet.

Misfiring microswitch

This is a common problem that occurs in macerator toilets and this occurs when the waste is stuck between the switch and tank floor, which tricks the switch to thinking that the tank is full. The engineer will clear all the waste by hand and restart the pump.

The Rubber membrane is damaged

The rubber membrane will become damaged over time due to the water applying pressure on the seal. This will mean that potentially waste can get into the switch. The only real fix is that you will need a new replacement system that can be fitted by a specialist engineer.

Macerator Toilet Is Vibrating and Making A Loud Noise

If the macerator toilet is vibrating and making a loud noise, then it is more than likely that something has got stuck in the blade mechanism of the macerator.

A service engineer can fix this for you by removing the foreign object from the blade manually removing the object and by turning the pliers counterclockwise.

Macerator Pump is Starting on Its Own

If the macerator pump keeps starting by itself, then it is potentially a problem with the microswitch. For problems to occur with the microswitch it has to have either a fault with a misfiring microswitch or the rubber membrane may have become damaged.

If the microswitch is misfiring it leads the macerator into thinking that the tank is full when it is in fact empty. This will need to be replaced and then the pump can reset.

If there is damage to the rubber membrane, then waste will be able to get into the switch and cause problems to the system. A service technician will need to fit a new switch and rubber membrane.

Macerator Toilet Is Continually Tripping the Electrics

Macerator toilet pumps that continually trip the electrics is something that will need to be handled with care. This usually means that the water is getting into it which means the circuit will cut off so it will not lead to further damages. With the obvious dangers of water and electric it is recommended that only a trained technician is given the job of repairing the macerator.

If the motor has become damaged or is faulty then a specialist engineer will need to install a new macerator as the motor will be unrepairable.

The Macerator Does Not Smell Nice

If you have had a macerator operating for a long period of time, then it is more than likely it will need a deep clean. The macerator should ordinarily have instructions on how to clean it.

Macerator Toilet Pump is Foaming From The Vent

If your macerator is foaming out of the air vent then it is due to the over use of toilet cleaner or bleach being used. If this continues for a long period of time, then the motor will stop working because it is overheated this is because the toilet pump cannot pump water out correctly.

The solution would be to replace the microswitch to ensure the toilet pump system works correctly.

Macerator Is Running But It Is Not Pumping Water Out

If the macerator is running but is not pumping the waste away, then it is possible that the waste pipes are frozen. In just the same way that central heating systems pipes can become frozen so can those of the macerator.

The service engineer will first turn off the macerator and if the waste has overflowed then they will remove it. Hot towels will be used to heat up the pipes and loosen up the frozen blockage allowing the macerator to pump out the waste.

Need A Macerator Service?

We hope this article has provided you some useful advice about how a specialist technician will tackle different macerator toilet problems. We have a number of technicians placed across the UK able to help with any of your macerator issues. You can get in touch by calling 0800 019 9949 or by clicking the link down below.

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Why is My Sump Pump Making a Loud Noise?

Category : News

One of the most commonly asked questions we have from customers at The Basement Sump and Pump Company is “Why is my sump pump system making a loud noise?” Most sump pumps do make some form of noise if the waterproofing system is working correctly.

However, there are several factors that can cause the sump pump system to make a louder noise than normal. Some of the most common reasons are:

  • The type of sump system that is installed
  • How airtight the sump pump is
  • The amount of lubrication of the pumps and pipes
  • The location of the pump compared to the sump pit

When the Basement Sump and Pump Company provide a sump pump installation all the factors mentioned are taken into consideration. Our team aims to provide quiet running and high performing waterproofing systems.

Reasons Why A Sump Pump Maybe Noisy When Running

If the sump pump pit is not covered this can be one of the obvious reasons why there might be a loud noise from your sump pump when it is running.

If there are gurgling water noises this usually means that the sump pump system is working as it should. The noise is caused by the water passing through the pipework.

sump pump lid covered

Sump pump lid covered

To ensure you cannot hear this noise we would recommend making sure that the sump pump pit is covered with an airtight lid.

The Age of the Sump Pump System

The older sump pump models that were constructed from PVC (Polyvinyl chloride) generate a lot more noise than the newer systems that have durable cast iron pumps. The pedestal sump pumps are the loudest models of all the sump pump systems.

Newer pumps have self lubricating motors that run a lot more quietly. If the system you are using has a motor that is noisy and you have had the system installed for a long period of time, then it is probably best to contact a specialist to look at installing a newer pump.

The Pump Extends Out of The Sump Pit

One of the most common causes of a noisy pumping system is that the sump pump system is not actually placed within the sump pit.

If the system is not correctly placed, underneath the ground, then the noise will more than likely echo around your basement.

Clanging Noise from Discharge Pipe

As any water discharges through the pipework, it can cause the pipe to vibrate and rattle against the sump pump lid.

Measures can be taken to reduce this issue, such as, wrapping insulation around the pipe which will reduce the sound once the pipework encounters the wall.

Rubber stoppers can also be used to reduce the noise of the pump, these are placed between the discharge pipe and the liner of the sump pump lid.

Install and Service Your Sump Pump System

At the Basement Sump and Pump Company, we aim to ensure that every sump pump system runs as quietly and smoothly as possible.

We work with the very best manufacturers such as, Newton Waterproofing, Delta Members and Zoeller so you can be assured that your basement system is in safe hands.

Not only do we install new basement pumping systems but we also provide sump pump servicing as well. So if your sump pump is not working correctly then we are here to help no matter what the sump pump problem maybe.

You can get in touch with our highly trained professionals by clicking the link down below or by calling 0800 019 9949.

Contact Us Online

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Frequently asked questions about Macerator Pumps

Our Basement Sump and Pump experts have pulled together a list of the most frequently asked questions that we have received regarding problems with macerators.

The most frequently asked questions, regarding macerator pumps are as follows;

What is A Macerator Pump?

A macerator is a pump that is attached to a toilet that grinds up, or slices, solid waste using a high speed rotational blade which then pumps the waste into the drainage system.

Exactly What Does a Macerator Do?

Macerators are designed to pump away waste materials from toilets, as well as other waste waters without depending on a regular drainage system. They are often used in bathrooms which are far away from mains drainage systems.


How to Install a Macerator?

Every macerator is unique; therefore it is essential to comply with the instructions within the manual which comes with it. Some macerators are fitted behind the toilet and others are fitted below the floor into a conventional sump chamber.

We recommend that a competent pump engineer and electrician is instructed to fit such systems so as not to violate industry and building control regulations. The capacity of the macerator is dependent upon the amount of waste expected to be discharged from the property in this way.

What would happen if I put incorrect substances in the macerator?

In the event you flush the wrong substances down the toilet, there would most likely be a jam or block. Incorrect items such as baby wipes can jam the rota along with the outlet waste pipework, resulting in an emergency call out and some cases flooding.

I live in a rented property, what if the macerator gets blocked, is the landlord accountable for this?

In the event the macerator is blocked it is the duty of the landlord to ensure it is safe and in working order. Provided that there is certainly a primary toilet within the house, the landlord is within his legal rights to arrange a plumber to visit on a standard weekday.

Nevertheless if perhaps the problem of the macerator is a result of misuse, then this will be the accountability of the tenant. It is wise to determine if there is power getting to the macerator, as this can establish if the macerator needs replacing or not.

Why Is My Macerator Pump Making A Loud Noise?

Macerators can seem to be loud however, only potentially as loud as a washing machine or even a dishwasher.

How Much Does Is It Cost To Install A Macerator Pump?

Macerator costs range between, £150 to £600 based on the manufacture, the guarantee, the brand and what the macerators will likely be useful for.

A below ground macerator within a chamber is a preferred method as it can act as a holding tank also. These systems are often more reliable and cope with bigger solids. These systems require sub floor digging and as a result they do cost more. To get a macerator installed this would cost on average £500.

How Long Does a Macerator Pump Last?

The common rule regarding macerator pumps, is the machine, which will usually last up to 15 years, if handling a small amount of waste. With standard usage in a main bathroom in a domestic home, you can assume a macerator to last at least for about 10 years.

If the macerator is in constant use, for example in a commercial property, you would calculate approximately 3 – 5 years.

However there are actually specific macerators which are made specifically for commercial usage, though the cost for one will be considerably higher than a domestic macerator.

Can a macerator also take other appliances?

Dependent on the type of macerator, a macerator will take all types of soil waste, provided that it is within the guidelines and there are certainly no solids going down, such as wet wipes or non grind-able items. See our list of things not to be put down a sewage pump.

Should a qualified person be needed to install a macerator?

We recommend that a suitably competent installer and electrician carries out an installation of a macerator.

If you have any questions about installing a macerator always consult a qualified expert for further advice.

What Should I do If My Macerator Is Not Working?

If your macerator or pump stops working do not continue to use the toilets or other utility items which discharge into the macerator. You should contact a competent service engineer for assistance.

Hopefully, you are fortunate enough to have a macerator that is only obstructed with undesirable item or the switch has accidentally been turned off or perhaps the fuse has gone.

In the event the fuse has gone, it will always be beneficial to examine the cause, as the motor may need replacing or a common fault with the device.

Install, Service and Maintain Macerator Pumps

If you are looking to install, service or have maintenance on your macerator pumps then it is always best to contact an expert.

At the Basement Sump and Pump Company, we have over 15 years of experience in the macerating industry and we are also members of the Property Care Association so you can be assured that the work carried out will be to the highest of standards possible.

To get in touch with our team by clicking the link down below or call us on 0800 019 9949.

Contact Us Online

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I have a waterproofing system but my basement floods every time it rains

As we start to see the back of Storm Dennis, this doesn’t mean we are in the clear. The Met Office has forecasted further heavy showers in the next few days and with this comes the increased risk of flooding, does your basement flood every time it rains?

How Should My Waterproofing System Protect My Basement From Flooding?

Your system was built with flooding in mind, if you have a dual pump system, this reduces the risk of flooding by significantly more than a normal pump system, because the secondary pump is in place, continuing to pump even if the first pump fails to operate.

It is important that the system can still work even during a power cut (these can be common during severe weather and alongside heavy rainfall) this then ensures the sump pumps are supplied with power, allowing them to operate for a period of time during a power cut. As a further precaution, most pump systems come with an alarm as standard, failing to keep up with your service plan could result in the alarm failing and not detecting high levels of water.

What Should I do If My Basement Floods?

Firsts things first, it’s important to sanitise all areas in the property that are affected and strip out all damaged timber from the property. With the potential health hazards, floodwater can bring, it’s important to cover exposed areas of skin and keep children and pets clear from flooded areas.

By removing any flood-damaged timber this then reduces the potential risk of a fungal decay outbreak, if you’re unsure on how to carry out flood remediation it’s always vital to speak to specialist property care specialists, such as nationwide company Timberwise.

Did you know?

During a flood, water levels and the rate at which the water is flowing can quickly change. It only takes 6 inches of floodwater to knock you off your feet.

How Do I Prevent My Basement From Flooding Again?

If you have spent the time, money and effort in transforming your basement into further living space or valuable storage space for your treasured belongings it’s important to ensure the continued maintenance of your installed waterproofing system to keep the basement dry. Although your system may require a little extra maintenance occasionally, the benefits last long term.

Why It’s Important To Maintain Your Pump?

It’s important to regularly carry out maintenance of the sump pump as failure to do so can result in not only the pump but the whole system failing. The consequences of failure are often major upheaval as it can lead to your basement flooding, personal belongings completely ruined and leaving your basement guarantee null and void.

Is Your Basement Ready To Handle The Heavy Rain?

You can trust our basement pump experts to provide you with the best basement sump pump service to solve your damp basement problem. Don’t worry, by completing the form, you’re not committing to a service. We will simply be in touch to discuss your options and answer questions you may have.

You can get in touch with our team by calling 0800 019 9949 or filling in our contact us form.

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Why is My Sump Pump Not Working?

Category : Basement Care , News

Sump Pump Power Outage
Sump Pump System is Frozen or Clogged
Lack of Maintenance
Float Switch is Not Working
Corrosion of the Sump Pump
Blocked Impeller
The Valve Has Stopped Working

A common question that is often asked by our customers is “Why is my sump pump not working?” The sump pump unit is perhaps the most important part of the basement waterproofing system.

The sump pump ensures that water is pumped away from the sump to an area away from the property where the water can then be drained away from the foundation.

If the basement sump and pump stops working then this can be a real problem. There are several reasons why the waterproofing system may have stopped working.

Sump Pump Power Outage

One of the reasons why the basement sump pump may not be working is that there could be an issue with power reaching the sump pump. The sump pump can lose power as a result of:

  • Extreme bad storm weather
  • A fuse can be blown in the circuit for where the sump pump has been plugged in
  • If you are using a low energy battery back up this can lose power
  • The plug socket was used for something else and the sump pump was not plugged back in.

One simple solution to this is contacting our team at the Basement Sump and Pump Company for a long-lasting battery backup sump pump system.

Sump Pump System is Frozen or Clogged

The perimeter drainage channel is a key part of the waterproofing system and when it is functioning correctly it will take the water from the perimeter of the basement and channel it to the sump and pump for safe removal from the basement. If the pipe on the sump pump unit has become blocked for whatever reason, the unit cannot pump any water from your property which could potentially lead to flooding.


Sump pumps can also stop working if the pipe becomes frozen. Also, if any debris in the pipework is too much for the sump pump system to handle, then this could potentially be another reason why it will not work properly.

Lack of Routine Maintenance

Like most things, it can be subject to wear and tear through constant use and could become defective over a long period of time if not maintained. The best solution to this is to have an annual sump pump service, this will make sure that everything is working properly with your waterproofing system and ensures optimum performance.


Our technicians are highly skilled pump engineers, and we can install and provide maintenance for different types of sump pump systems. The manufacturers we are currently working with are Zoeller Pumps, Delta Membranes and John Newtons.

Float Switch Not Working

The float switch functions based on the level of the water that is in the sump pump pit. When the water rises to a certain level then the sump pump will automatically switch on and start the process of pumping the water out of the basement.


When the water level in the sump pump pit drops to a certain level the float switch will turn off. If the water in the pit is full of debris such as paper, wet wipes and hair then the water may struggle to move freely and the float switch may not operate as it should.

Corrosion of the Sump Pump Unit

Even the most corrosion resistant sump pump unit will start to rust at some point in its lifetime and if this happens the float switch may once again struggle to function properly.

The best course of action is to contact a specialist who can either clean the sump pump or install replacement parts as necessary.

Blocked Impeller

The impeller is one of the main functions for the sump pump system to work properly and this can malfunction for several reasons. One main sign that there is an issue with the impeller will be strange noises coming from the sump pump.

The impeller can become clogged due to the build up of dirt or debris. This can be sorted by having the impeller cleaned or in severe cases even replaced.

The Valve Has Stopped Working

The valve stops the water that is pumped from flowing back into the sump pump pit. Clogging is the main issue for why the valve will have stopped working. Debris, tiny stones or mud can start to build if not regularly maintained.


The valve can also wear out after a long period of time so if this happens then this will need to be replaced to ensure that the sump pump system is working in order again.

What Do I Need To Do To Fix My Sump Pump System?

We have now outlined the reasons why the sump pump system may stop working, so what can you do? The main fix to sorting out the issue is to have regular maintenance of the sump pump system.

In a majority of cases, this means having an annual service of the sump pump. All issues discussed for the sump pump to stop working can be sorted by contacting our team at the Basement Sump and Pump Company.

Having regular maintenance carried out at your property is a small price to pay to know that your basement waterproofing system will be running smoothly during times of heavy periods of rainfall.

You can get in touch with us by clicking the link button below:

Contact Our Team

Mark Pilbrow
Mark Pilbrow
15:29 21 Jan 21
Jason was on time, professional, straightforward and most importantly sorted our sump issue before it became a... significant problem. Nice guy more
Cosford hall classic
Cosford hall classic
11:18 11 Jan 21
Brilliant service from Jason , arrived on time and was very friendly and polite, he serviced our pump whilst explaining... in detail what he was doing and what we should expect from our pump system. Mark has done our service for over a decade and I didn’t think anyone could be as good but Jason has filled the slot perfectly. Here’s to another decade of good service from Jason .read more
Steve Milner
Steve Milner
20:32 09 Dec 20
James from the Basement Sump & Pump Co attended to ensure the basement pump his firm installed last year was working... well. These pumps can draw in sand and dirt so it is important to clean it annually. Pump itself is excellent - definitely recommend this company for the installation of more
Tim Wheeler
Tim Wheeler
15:17 24 Nov 20
Friendly and efficient service and very easy to deal with.
Kausar Hussain
Kausar Hussain
13:52 07 Nov 20
Excellent service. The technician identified the issue with pump and the set up and carried out the modifications to... rectify the issue. Very thorough and professional serviceread more
Lynn Woods
Lynn Woods
09:01 29 Oct 20
Extremely knowledgeable and provided a thorough high quality service.
Bradley Brown
Bradley Brown
17:43 09 Apr 20
lewis barwick
lewis barwick
19:07 06 Jul 18
I called up for a service which was promptly booked in. Mark was friendly and knowledgeable. I will definitely be... having you back next year. Many thanks, more
alan holmes
alan holmes
09:59 28 Jun 18
Mark arrived early, protected floor surfaces and carried out the service with good knowledge of the site from doing the... initial installation and previous service visitsread more
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