Why is My Sump Pump Making a Loud Noise?
One of the most commonly asked questions we have from customers at The Basement Sump and Pump Company is “Why is my sump pump system making a loud noise?” Most sump pumps do make some form of noise if the waterproofing system is working correctly. However, there are...Frequently asked questions about Macerator Pumps
Our Basement Sump and Pump experts have pulled together a list of the most frequently asked questions that we have received regarding problems with macerators. The most frequently asked questions, regarding macerator pumps are as follows; What is A Macerator Pump? A...I have a waterproofing system but my basement floods every time it rains
As we start to see the back of Storm Dennis, this doesn’t mean we are in the clear. The Met Office has forecasted further heavy showers in the next few days and with this comes the increased risk of flooding, does your basement flood every time it rains? How Should My...Why is My Sump Pump Not Working?
Sump Pump Power Outage Sump Pump System is Frozen or Clogged Lack of Maintenance Float Switch is Not Working Corrosion of the Sump Pump Blocked Impeller The Valve Has Stopped Working A common question that is often asked by our customers is “Why is my sump pump not...
How Do Sump Pumps Work?
You’ve probably heard of sump pumps before. They are often mentioned by people after severe flooding or heavy storms. It’s unusual that you will hear people moaning about them, instead you will hear people talking about how the sump pump has saved their home, ensuring...
Ian Wiseman
13:29 25 Feb 21
We have just used the company for the first time to service the sump in our cellar. I feel confident that the work has... been done thoroughly, and received a genuine appraisal of what will be needed to maintain and improve the system from this point onwards.read more
Richard Dale
09:07 09 Feb 21
Martin came has arranged yesterday. He spotted the problem immediately and then proceeded to service my pump. All... working perfectly now, as good as new. He also took the time to explain to me exactly what had caused the issue and how to get around it if it does it again.
I just wanted to acknowledge his work in a review. I’ve struggled to get this job done. I’ve been over quoted and no other company seemed like the even wanted to do anything other than sell me new equipment.
Martin is an absolute legend of an engineer. He ran a few checks and told me all it needed was a service and clean. I am so relieved as several companies have tried to turn this job into a job costing several thousands, suggesting I needed new tanking etc
Please pass on my message to Martin. It’s service like this that will guarantee my repeat business. Engineers like Martin are a very rare commodity especially in today’s disposable society, an engineer with principals, honesty, knowledge and integrity, 5/5 stars.read more
Abdelaziz Abad
10:54 30 Jan 21
My special thanks to Jason who made sure the job was done right and professional despite the pouring rain. Awesome!
Mark Pilbrow
15:29 21 Jan 21
Jason was on time, professional, straightforward and most importantly sorted our sump issue before it became a... significant problem. Nice guy too.read more
Cosford hall classic
11:18 11 Jan 21
Brilliant service from Jason , arrived on time and was very friendly and polite, he serviced our pump whilst explaining... in detail what he was doing and what we should expect from our pump system. Mark has done our service for over a decade and I didn’t think anyone could be as good but Jason has filled the slot perfectly. Here’s to another decade of good service from Jason .read more
Steve Milner
20:32 09 Dec 20
James from the Basement Sump & Pump Co attended to ensure the basement pump his firm installed last year was working... well. These pumps can draw in sand and dirt so it is important to clean it annually. Pump itself is excellent - definitely recommend this company for the installation of one.read more
Kausar Hussain
13:52 07 Nov 20
Excellent service. The technician identified the issue with pump and the set up and carried out the modifications to... rectify the issue. Very thorough and professional serviceread more
lewis barwick
19:07 06 Jul 18
I called up for a service which was promptly booked in. Mark was friendly and knowledgeable. I will definitely be... having you back next year. Many thanks, Lewis.read more
alan holmes
09:59 28 Jun 18
Mark arrived early, protected floor surfaces and carried out the service with good knowledge of the site from doing the... initial installation and previous service visitsread more