Customer Reviews

Your Opinions Matter to Us

When choosing a partner to care for your basement pumping stations we know that reviews are important in helping people make an informed decision. Reviews are also important to us too. We value your opinions and encourage you to write honest reviews about the service you have received from us.

The Basement Sump and Pump Co - servicing pumps since 2005Your feedback helps us to improve the quality of the service we provide. Our customer service team pays attention to your reviews, this way they can help with and resolve any issues you may identify.

By letting us know what you think of our service, you’ll also be helping other customers make the right decision when looking for a basement pump servicing specialist. Don’t just take our word for it, read our customers comments left on independent review sites.

Leaving a Review 

Leaving a review is simple – simply click on your preferred review site below to leave your review – it’s as simple as that!

To book a service, clean and check, contact us on 0800 019 9949.

Examples of Customer Feedback

Over the past few years, our much-valued customers have taken the time to provide us with some kind words based on their experiences of using the Basement Sump & Pump Co. Below is just a small selection from our satisfied customers.

“I just wanted to say thanks for the help you and your engineer, Rod, gave me today. I called this morning regarding a pump that had set an alarm off. Your swift response and Rod’s efforts to help, even though he was busy, were very much appreciated. Rod even called me back later in the evening when he hadn’t heard from me (I’d promised to call him back but got called back to work). Please convey my thanks and tell him the problem turned out to be large chunks of polystyrene which had disintegrated into the well. I will definitely be using your company for my annual pump maintenance.“

Ms T Cheung – London
“I cannot praise the service you provide enough. Your service engineer was very helpful in explaining why my pump was not working and after giving it a good service it was as good as new!”

Mr J Smith – Manchester

“This is our 3rd year as one of your clients. We have always found you to be punctual and efficient.”