We had an emergency with a faulty sump pump.The issue was with the float mechanism and return valve, not the pump itself.An engineer was booked and sent to site first thing the following day.The issue took a while to sort but the engineer was determined to resolve the problem, which he did.Very refreshing to have a company want to fix a problem rather than simply try to get you to purchase a new product.Only reason I didn't click quality is because we didn't have to buy a new pump. The quality of workmanship and keenness to help was brilliant.I would definitely recommend them and would use them again.
12:53 06 May 21
Martin turned up at the specified time. He explained what he was going to do and offered to show me inside the pump cavity to show me how the mechanism worked. He was polite, efficient, competent and friendly. He answered all my questions and made some recommendations. Very satisfied with the service provided. Thank you!
14:39 15 Mar 21
We have just used the company for the first time to service the sump in our cellar. I feel confident that the work has been done thoroughly, and received a genuine appraisal of what will be needed to maintain and improve the system from this point onwards.
13:29 25 Feb 21
The cost of £215 plus VAT standard call out charge was advised at the time of booking. Repair quoted £1,210+VAT. Got like for like job done for £300+VAT. Saved £910.
11:24 24 Feb 21
Martin came has arranged yesterday. He spotted the problem immediately and then proceeded to service my pump. All working perfectly now, as good as new. He also took the time to explain to me exactly what had caused the issue and how to get around it if it does it again.I just wanted to acknowledge his work in a review. I’ve struggled to get this job done. I’ve been over quoted and no other company seemed like the even wanted to do anything other than sell me new equipment.Martin is an absolute legend of an engineer. He ran a few checks and told me all it needed was a service and clean. I am so relieved as several companies have tried to turn this job into a job costing several thousands, suggesting I needed new tanking etcPlease pass on my message to Martin. It’s service like this that will guarantee my repeat business. Engineers like Martin are a very rare commodity especially in today’s disposable society, an engineer with principals, honesty, knowledge and integrity, 5/5 stars.
09:07 09 Feb 21
Use the company ever year for annual pump service/clean. Professional and friendly. Thanks
10:21 04 Feb 21
My special thanks to Jason who made sure the job was done right and professional despite the pouring rain. Awesome!
10:54 30 Jan 21
Jason was on time, professional, straightforward and most importantly sorted our sump issue before it became a significant problem. Nice guy too.
15:29 21 Jan 21
Brilliant service from Jason , arrived on time and was very friendly and polite, he serviced our pump whilst explaining in detail what he was doing and what we should expect from our pump system. Mark has done our service for over a decade and I didn’t think anyone could be as good but Jason has filled the slot perfectly. Here’s to another decade of good service from Jason .
Cosford hall classic
11:18 11 Jan 21
James from the Basement Sump & Pump Co attended to ensure the basement pump his firm installed last year was working well. These pumps can draw in sand and dirt so it is important to clean it annually. Pump itself is excellent - definitely recommend this company for the installation of one.
20:32 09 Dec 20
Friendly and efficient service and very easy to deal with.
15:17 24 Nov 20
Excellent service. The technician identified the issue with pump and the set up and carried out the modifications to rectify the issue. Very thorough and professional service
13:52 07 Nov 20
Extremely knowledgeable and provided a thorough high quality service.
09:01 29 Oct 20
17:43 09 Apr 20
I called up for a service which was promptly booked in. Mark was friendly and knowledgeable. I will definitely be having you back next year. Many thanks, Lewis.
19:07 06 Jul 18
Mark arrived early, protected floor surfaces and carried out the service with good knowledge of the site from doing the initial installation and previous service visits
09:59 28 Jun 18
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To book a service, clean and check, contact us on 0800 019 9949.