Basement Sump Pump Servicing and Maintenance

We have sump pump servicing experts across England and Wales to make sure your basement is not flooded on a regular basis.

Why You Need Basement Pump Servicing Carried Out?

Pump failure can often be avoided by having your basement waterproofing system regularly checked over. Having invested in your basement waterproofing system, having an annual basement sump and pump maintenance package is a small price to pay for the peace of mind that it will continue to keep your basement dry for many years to come.

The Basement Sump & Pump Company are specialists in the maintaining and servicing of basement sumps and pumps.

It is a good idea when there are periods of heavy rainfall that your sump pump system is working properly. You can find everything you need to know about sump pumps on our how does a sump pump work? page.

We have been installing basement pumping stations since 2005 and providing preventative maintenance for our customers ever since.


Pumps have to work harder when there is heavy rainfall. Without pump maintenance, failure can occur which can result in flooding to your basement or cellar.

A number of our customers have battery back up systems which come into play when there is a power cut or failure. This is often is a result of storm damage and heavy rainfall.

During our maintenance visits, we check and service the battery back up systems also.

If your sump pump is reliant on electricity only then is there a potential vulnerability of a power outage and for the sump pump to stop working.

By contacting one of our qualified technicians, they can advise you and provide you with the upgrade options for a battery back up system.


How Frequently Should I Have My Sump Pump Maintained?

While sump and pump systems are designed to work efficiently over a long period of time, as we have outlined, there are a number of reasons why they can suddenly stop working.

Keeping your pump running needn’t be an expensive business though thanks to regular maintenance. The older the pump the more chance though that it will need sump pump maintenance.

Wear and tear can mean your pump system is running less efficiently than it should be. In turn, this increases the chance of pump failure which can lead to hefty repair costs and damage to property should it fail altogether.

We are specialists in working with customers to provide planned service, clean and checks or sump clear outs.

So, how often should you have your sump pump serviced? At The Basement Sump and Pump Company, we schedule 3 monthly, 6 monthly or annual appointments depending on the usage and environment.

You should have your sump pump system maintained annually as a minimum. This depends though on the risks, the use of the system and the geology of the property.

More often than not our customers prefer a 6 monthly service, clean and check.

For commercial premises where there may be greater use, we recommend, in line with British Standards to have your sump pumps serviced, cleaned and checked every 3 months.


Why Choose Our Basement Pump Maintenance Team?

Over 15 years of Experience

The Basement Sump & Pump Co has a background of more than 15 years of experience in basement waterproofing, servicing more basement sumps and pumps than any other organisation in the UK.

Local To You

We have engineers across the England and Wales so appointments are arranged conveniently to suit you.

Highly Qualified Team

We have a team of fully trained professionals who specialise in waterproofing systems and are experienced and dedicated to offering you a personal local pump service.

Accredited By The Property Care Association, CheckaTrade and Trustmark

Service and Maintain A Range Of Sump Pumps

We are able to service and maintain a range of sump pumps.

How Is Basement Sump Pump Servicing Carried Out?

Sump pump servicing and maintenance should be carried out by a highly skilled engineer to ensure that all works are carried out effectively. We take pride in our servicing and maintenance.

We carry out careful checks, cleaning and testing and follow manufacturers guidelines. When we have finished, we provide you with a service record and should there be any concerns we will bring these to your attention.

The sump pump maintenance process involves identifying the reasons why the sump pump system has failed. Our engineer with then run through the check list below to make sure the sump pump system is working at optimum capacity:

  1. Checking the Power Supply– The first thing the engineer will do is check if the power supply is working. There is a surge protector that stops against accidental shocks or any damages to the sump pump. The engineer will make sure that everything is working correctly and if there are any damages these will be fixed as soon as possible.

  3. Check to see if the Pump is Starting Automatically– The engineer will check to see that the sump pump is automatically pumping the water of the chamber. The float should rise with the water then the pump should activate immediately after.

  5. Check The Float Switch- The float switch may not be working properly. The float switch is essential for the sump pump system to work. If the water in the sump pump pit has blocked with wet wipes or paper for example, then the water will struggle to move freely, and the float switch will struggle to operate appropriately.

  7. Clean Sump Basin Debris– The sump pump pit will be cleared of debris as this tends to be built up over time. The float will be tested to see if it is working as they can burn out over a period of time.

  9. Check to see if the Check Valve Is Working– After checking to see that the sump pump works automatically the check valve will be assessed. There are times where the check valve has been installed incorrectly and if this happens the water flows back into the sump pump when turned off. The engineer will make sure that the check valve is pointing in the right direction.

  11. Inspection of Discharge Pipe– Discharge pipes are used to allow water to flow away from the property. The engineer will inspect to see if there are any leaks of moisture seeping out. Another check the engineer will make is to check the discharge pipes vent to see if there is any debris that is in the vent- if there is this will need to be removed to ensure the water is flowing normally.

  13. Cleaning The Impeller– One of the main problems with a sump pump is that the impeller can become clogged. Just like the float switch, the impeller is an important part of the sump pump system and if this has become blocked from debris or dirt then the sump pump will not function. When the sump pump stops working or making a loud strange noise then this is the likely cause. The engineer will carry out a full clean of the impeller.

  15. Installing a Battery Backup System if there is not one already in place– The engineer will recommend having a battery backup pump system if there is not already one in place.

If your property is in a flood-prone area, then the power supply can easily be lost so it is always worth having a backup pump as the cost of repairing water damage can be extensive.

How Much Does Basement Sump Pump Servicing Cost?

The cost for sump pump maintenance can vary depending on a number of factors including: how many pumps need servicing, how damaged the sump pump system is and how old the sump pump is.

The average lifespan for the submersible sump pump can be up to 10 years so if it is over this period then it is possible you may need a new pump installed.

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What Pumps Can We Service?

Our highly qualified team can service a range of the pumps at The Basement Sump and Pump Co including:

  • Delta Membranes
  • John Newtons
  • Triton
  • Basement Systems
  • Zoeller Pumps
  • Wykamol
  • Grundfos
  • Many more

If your pumps are not listed above contact our team by calling us on 0800 019 9949 or contact us online.


Providing Sump Pump Servicing Locally

We have sump pump specialists located across England and Wales. By having engineers locally, we are able to fix your problem with your sump pump system as quickly as possible.

You can check if we cover your area by filling in our postcode checker down below.

Do we cover your area?

Contact Us for Sump Pump Servicing and Maintenance

If you are looking for a specialist sump pump maintenance company then Basement Sump and Pump Co is the right choice for you.

Our highly trained engineers are experts in their field and we are accredited with the Property Care Association, CheckaTrade and Trust Mark, so you can trust that we will provide the very best sump pump service.

For information about the maintenance, cleaning and installation of the sump pump then get in touch by contacting our team today by calling 0800 019 9949 or clicking the link below: